Job summary
- Main area
- Ad Hoc ICC
- Grade
- Band 6
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 242-4713
- Employer
- North West Ambulance Service NHS Trust
- Employer type
- NHS
- Site
- Middlebrook
- Town
- Horwich, Bolton
- Salary
- £37,338 - £44,962 per annum
- Salary period
- Yearly
- Closing
- 25/06/2025 23:59
Employer heading
ICC Business Continuity Lead
Band 6
North West Ambulance Service NHS Trust is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and which promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process. We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities trade union activity or political beliefs-or any other grounds.
The Trust is currently under-represented in terms of staff from black and minority ethnic backgrounds. We encourage applications from all backgrounds to improve the diversity of our workforce and to better reflect the communities we serve to provide the right care, at the right time, in the right place; every time.
The Trust reserves the right to close this vacancy early if a large number of applications are received.
Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. If you do not receive the email, it will be that you have not been shortlisting on this occasion. When applying for this position, it is essential that you read the job description and person specification fully. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.
We also offers a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers.
Job overview
ICC Business Continuity Lead
An opportunity has arisen to join the North West Ambulance Service as our Integrated Contact Centre (ICC) Business Continuity Lead.
This role will lead the development and delivery of business continuity and resilience strategies across our ICC operations. You’ll work collaboratively with internal and external stakeholders to ensure preparedness for a range of scenarios, supporting the Trust’s mission to be there when people need us most.
You will provide subject matter expertise on business continuity, oversee resilience testing, ensure compliance with Emergency Preparedness, Resilience and Response (EPRR) standards, and contribute to the development of health and safety, fire, and security procedures.
Main duties of the job
Main Duties of the Job
· Develop, implement, and maintain ICC Business Continuity Plans in line with NHS and Trust standards.
· Lead on business continuity testing and ensure lessons learned are captured and implemented.
· Work with internal departments and external partners to strengthen resilience planning.
· Deliver training and awareness on continuity practices across ICC teams.
· Produce high-quality reports and presentations for senior leadership and stakeholders.
· Contribute to Health and Safety, Fire Safety, and Security governance within the ICC.
· Support the Trust’s strategic objectives through proactive risk identification and mitigation.
Working for our organisation
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Detailed job description and main responsibilities
If you have any questions about this exciting opportunity, please contact the recruiting manager, Steven Wheeler - ICC Senior Operations Manager
Recruitment Campaign
- Advertised from Monday 16th June until Monday 30th June
- Shortlisting - 1st July 2025
- Professional Discussion - 11th July 2025
Person specification
Skills / Competencies
Essential criteria
- Excellent planning and organisational skills
- Commitment to continued personal development with an ability to maintain skills set through further training
- Project management skills to oversee the development and implementation of business continuity projects
- Methodical and systematic in approach to all aspects of work
- Good communication skills
- Good documentation skills
- Ability to work unsupervised
- Ability to use own initiative appropriately
- Self-Motivated
- Regular VDU use
Qualification and knowledge
Essential criteria
- Degree or equivalent knowledge or experience in a relevant Business Continuity or Resilience related field
Experience
Essential criteria
- Expertise in designing, implementing, and managing comprehensive business continuity plans
- Experience in risk assessments and developing strategies to mitigate identified risks
- Experience in developing and conducting business continuity and disaster recovery testing (e.g., table-top exercises, simulation drills
- Experience delivering training and awareness programs on business continuity planning and management
- Ability to assess test results and adapt plans for continuous improvement
- Experience of reviewing and refining business continuity plans through lessons learned and post-event reviews
- Experience of assessing the effectiveness of business continuity plans and introducing enhancements as required.
- Experience in the use of bespoke Business Continuity software
- Experience of aligning business continuity plans with compliance and legal obligations
- Experience of collaborative and team working practices
Values and Behaviours
Essential criteria
- Working together – demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
- Working together – demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
- Making a difference – act with compassion, kindness and integrity towards everyone
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Steven Wheeler
- Job title
- ICC Senior Operations Manager
- Email address
- [email protected]
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