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DUTIES AND RESPONSIBILITIES

Communication Skills

· Assist and support clinical staff with meeting patients’ physical, clinical and emotional needs whilst attending the Christie@Macclesfield centre. Provide and receive information using empathy, and reassurance skills.

· Ensure accurate recording of treatment and planning data.

· Greet and escort patients within the centre.

· Liaise with the main Macclesfield Hospital site and between all Christie centers, host sites and community where appropriate.

Knowledge, training and experience

· Work under the direction of the clinical teams to undertake routine and specifically identified tasks once training and competencies have been completed. This will include but is not limited to: patient observations, phlebotomy, cannulation, urinalysis, glucometer readings and changing simple dressings.

· Data input and radiotherapy completion tasks.

· To provide cover for Reception and have knowledge of the different clinical systems used within the centre. Booking in patients, outcoming appointments, and making further appointments as required.

· Knowledge and understanding of the Cancer Support and Information services offered within the centre, and refer patients as required.

· Use knowledge of integrated clinical information systems for case note tracking and collation of data for referrals.

Personal Skills

· Liaise with the multi-disciplinary team to ensure that adequate information and support is available to patients.

· Use analytical skills to make judgments on patient situations such as deciding when issues need to be escalated and support provided.

· Answer internal or external telephone calls.

Responsibilities

· Provide clinical support for all teams in the Christie @ Macclesfield Centre.

· Provide specific support for radiotherapy and chemotherapy.

· Provide support with pre-treatment assessment.

· Prepare patients for diagnostic procedures.

· Organise and provide relevant medical equipment ready for use, including sterilisation.

· Prepare clinical area for safe practice by ensuring cleanliness is maintained, including cleaning area afterwards.

· Assist with and promote patients’ mobility as appropriate.

· Maintain patient flow by utilising Patient Flow System

· Be responsible for stock control in areas of work including ordering supplies as directed by manager.

· Support patients in relation to meals and nutritional needs.

· Provide escort and transfer for patients with low dependency.

· Recognise and respond appropriately to urgent and emergency situations.

· Provide continuity of support during the absence of other clinical support workers.

· Maintain accurate patient details in all patient systems, following correct procedures to ensure information is up to date for future reference and complies with the Data Protection Act.

· Comply with policies, procedures, rules, regulations and departmental protocols.

Patient Care

Undertake a range of different delegated duties across Outpatients, Phlebotomy, Radiotherapy and Chemotherapy as allocated by the relevant team manager. Record patient information and data and contribute to the implementation of patients’ clinical care packages.

Freedom to Act

Will be required to utilise own initiative but work within defined SOPS, Procedures and Policies. When there is doubt or the post holder is unsure then there will be more senior members of staff available to raise issues with and receive guidance from.

Effort

· Patient transfer

· Manual handling tasks as required

Working Conditions

· Working hours must be flexible to the needs of the service, this may include working weekends.

· Expected to participate in all shift patterns

· The postholder should be aware that treatments involves frequent exposure to bodily fluids, and that there is a risk of exposure to cytoxic drugs and other harmful substances.

Teaching/Training

· Attend all relevant mandatory training courses.

· Maintain own personal development.

· Participate in relevant training and meetings.

· Assist in the training and/or orientation of clinical support worker and any students.

· Complete the Care Certificate as mandated by the Christie NHS Foundation Trust.

· Demonstrate tasks and duties to new and less experienced members of the team.

This is not an exhaustive list and additional duties may be required as requested by the Outpatients Nurse in Charge, Lead radiographer, Chemotherapy Nurse in Charge or their deputies.