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Job summary

Main area
Mental Health
Grade
NHS AfC: Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week (Happy to discuss flexible working.)
Job ref
437-7297050
Employer
Greater Manchester Mental Health NHS Foundation Trust
Employer type
NHS
Site
Knowsley Building
Town
Manchester
Salary
£27,485 - £30,162 per annum
Salary period
Yearly
Closing
18/08/2025 23:59

Employer heading

Greater Manchester Mental Health NHS Foundation Trust logo

Incident Administrator

NHS AfC: Band 4

Job overview

This is an exciting opportunity for a conscientious team player to join the Incident Team. The successful candidate will support the day to day administration of the Trust incident reporting system and the coordination of investigations ensuring the data quality checking, approval, monitoring and preparation of documentation surrounding incidents are updated daily.

The post holder will need to have good attention to detail, time management skills and a good knowledge and understanding of Microsoft Office Packages.

This post reflects the Trust's commitment to patient safety. The ideal candidate would possess excellent administration skills and be able to maintain a focused approach to their work, whilst working in a busy office environment.

Main duties of the job

The Incident Administrator will be responsible for the data quality checking, approval, monitoring of incidents and the preparation of investigation documentation surrounding incidents as required by the Trust.  

They will also liaise closely with operational staff across the Trust in supporting the reporting and management of Incidents.

The Incident Administrator will be responsible for maintaining processes to ensure that GMMH respond to incidents and investigations in a timely manner across the GMMH footprint.

The postholder will have excellent organisational and time management skills with the ability to prioritise a busy workload in a fast-paced office environment. 

Maintain discreetness and professionalism in the management of highly sensitive and emotive information relating to serious untoward Incidents effecting staff and service users.

Working for our organisation

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Detailed job description and main responsibilities

For detailed job description, main duties and person specification, please see attached document. 

Staff benefits

  • Pay Enhancement
  • 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
  • Excellent pension
  • Cycle to work scheme
  • Salary sacrifice car scheme
  • Wellbeing programme
  • Blue Light Card Discounts
  • fuelGenie Fuel Cards (for applicable roles)

Person specification

Qualifications

Essential criteria
  • Recognised competency based level 2 qualification or equivalent demonstrable experience with an administrative role

Experience

Essential criteria
  • Setting up and maintaining databases/spreadsheets, preferably using risk management software
  • Producing reports, data and tables, presenting in varied formats e.g. Excel, Word
Desirable criteria
  • Using Integrated Risk Management System

Knowledge

Desirable criteria
  • Knowledge of incidents administration at a similar level including data monitoring experience

Skills & Abilities

Essential criteria
  • The ability to manage highly sensitive and emotive information

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardWe are a Living Wage EmployerApprenticeships logoNo smoking policyHSJ Best places to workDefence Employer Recognition Scheme (ERS) - BronzeWe offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.Disability confident employer

Documents to download

Apply online now

Further details / informal visits contact

Name
Amelia Smith
Job title
Incident Team Manager
Email address
[email protected]
Telephone number
0161 358 2099
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