Job summary
- Main area
- administration
- Grade
- Band 2
- Contract
- Permanent: Mon - Thu 13:30 - 16; Fri 13:00 - 16:00
- Hours
- Part time - 13 hours per week (Mon - Thu 13:30 - 16; Fri 13:00 - 16:00)
- Job ref
- 437-7198151
- Employer
- Greater Manchester Mental Health NHS Foundation Trust
- Employer type
- NHS
- Site
- Prestwich Site, The Curve
- Town
- Manchester
- Salary
- £24,169 per annum pro rata
- Salary period
- Yearly
- Closing
- 02/07/2025 23:59
Employer heading

Receptionist
Band 2
Job overview
The Receptionist will be an integral member of the Capital, Estates and Facilities Directorate who will be expected to work, quickly, proactively and accurately in a fast-paced environment to deliver a high quality and comprehensive service.
The post holder will be interactive and will liaise with a variety of customers, both internal and external to the Trust, building an excellent working relationship providing an efficient, effective and professional reception service.
The post holder will work as part of the Facilities Team and will be required to work closely with their colleagues, providing a flexible comprehensive service offering cover for colleagues when necessary, for which full training will be provided.
Main duties of the job
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Assist with room booking requests/ queries via telephone or email, booking rooms on behalf of users where required escalated any issues to Manager. |
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Use room booking system on the MICAD Room Booking System, ensuring no double bookings occur. |
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As needed cancelling room bookings & juggling booking requests to accommodate priority meetings. |
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To act as first point of contact for the building, determining business needs and assisting all visitors with a welcoming, courteous, professional, friendly and helpful attitude at all times. |
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Ensure all visitors sign in and out of the building and are provided with relevant identification where required. |
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Contacting staff when appropriate to announce/advise visitor arrival. |
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To ensure all reception duties and processes are carried out in a timely and accurate manner. |
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To ensure all emails received in the ‘generic reception email’ account are responded to and any requests/queries are dealt with. |
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Ensuring the meeting rooms are in a suitable state prior to commencement of the meeting and the audio-visual (AV) equipment is switched on and working. |
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Liaise with Logistic Team to ensure room layouts are correct & partitions opened/closed if required. |
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To process car parking payments (both cash and card) and liaise with Help Desk Team to keep them informed about any new payments
|
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Working for our organisation
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 160 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Detailed job description and main responsibilities
Please see attached job description and person specification
Staff benefits
- Pay Enhancements:
Band |
Saturday (midnight to midnight) and any week day after 8pm and before 6am |
All time on Sundays and Public Holidays (midnight to midnight) |
1 |
Time plus 47% |
Time plus 94% |
2 |
Time plus 41% |
Time plus 83% |
3 |
Time plus 35% |
Time plus 69% |
4 – 9 |
Time plus 30% |
Time plus 60% |
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts
- fuelGenie Fuel Cards (for applicable roles)
Person specification
Essential
Essential criteria
- Educated to GCSE level
- NVQ in customer Service
- Customer Service experience
Desirable criteria
- Ability to use own initiative
- Polite and friendly
- Ability to deal with complaints
- Previous NHS experience
Desirable
Essential criteria
- Ability to handle busy enviroment
- Knowledge of AV systems and being able to troubleshoot problems
Desirable criteria
- Flexible approach to work and willingness to take more shifts
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Louise Mullan
- Job title
- Curve Reception & Helpdesk Supervisor
- Email address
- [email protected]
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