Job summary
Employer heading
OCS Business Support Administrator
NHS AfC: Band 3
Job overview
The successful candidate will need to be highly organised, proactive and be able to manage a number of processes/systems on a day to day basis whilst dealing with queries from patients and clinicians. An emphasis on Data Entry and accuracy.
The successful candidate will be required to support the operational team with defined projects that enable a comprehensive and cost-effective services within the Outpatient Clinical Service Unit by providing both analytical and administrative support.
Taking the lead on the Diabetes High Cost Consumables/Pump Procurement Process ensuring patients receive their Diabetes treatment in the timeframes set out by NICE Guidelines whilst working collaboratively with colleagues, partners and other stakeholders to improve upon existing processes and providing a cost effective service.
The successful post holder will need to possess excellent customer service as they will be speaking directly with patients about their treatment and experiences.
As a Business Support Administrator you will also be asked to support with front of house/reception cover and get involved in booking and scheduling outpatient appointments for a range of specialities as outlined on the job description.
Main duties of the job
To the day to day running of the business support function within the Diabetes, Endocrinology, Metabolism, Lipids, Rheumatology, Clinical Immunology & Allergy and Specialist Medicine Delivery Unit), working on own initiative, ensuring tasks are completed to the required standards and timescales.
Implement new administrative policies and procedures as required.
To deal with queries and requests, offering a professional service & handling requests in a timely and appropriate manner.
To work with the team to support the full range of finance transactions required including resolving queries and issues.
Working for our organisation
MFT is England’s largest NHS Trust with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.
We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we’ve launched in September 2022.
We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Detailed job description and main responsibilities
To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [email protected].
We’re looking forward to hearing from you!
Person specification
Administration Background
Essential criteria
- Minimum of 12 months administration background (finance ideally)
- Able to manage multiple systems / businesses
- Data Entry - Audits / or otherwise
Desirable criteria
- Experience with Integra
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Natasha Goodall
- Job title
- Service Manager
- Email address
- [email protected]
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