Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 349-COR-7800583-RL4
- Employer
- Manchester University NHS Foundation Trust
- Employer type
- NHS
- Site
- Manchester Foundation Trust
- Town
- Manchester
- Salary
- £25,760 - £27,476 per annum, pro rata
- Salary period
- Yearly
- Closing
- 28/04/2026 23:59
Employer heading
Administrative Officer - Incident and Risk
NHS AfC: Band 3
Job overview
We are seeking a proactive and detail-oriented administrator to support incident management within MFT's Local Risk Management System
(Ulysses). The successful candidate will be responsible for administrating incident reporting forms, managing and merging electronic incident
records into the main Ulysses database, and updating and supporting with administrative process in other Ulysses modules and also support with
other departmental databases as required. This role is vital in ensuring the accuracy, integrity, and responsiveness of our incident reporting
processes, supporting patient safety and governance across the Trust.
Main duties of the job
The role involves supporting the administering of incidents within the local risk management system, ensuring all key administrative tasks are
completed with accuracy and efficiency. Responsibilities include merging incidents, reviewing data fields for integrity, and addressing any data
issues by liaising with Clinical Groups. The post holder will support the administrating of the Ulysses system and its modules, support updates and changes with in, and play a key role in monitoring data accuracy. Regular data extractions and quality assurance reporting are also required.
Additionally, the role includes coordinating the Risk Systems email inbox, supporting queries and system amendments, and assisting the Senior
Risk and Patient Safety Administrator with external incident processes. Teamwork is essential, as is proactive problem-solving and effective
communication. The post holder will perform data entry and retrieval from other core clinical systems, such as Hive, and is expected to use
initiative to maximise efficiency within the team.
Working for our organisation
Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe – a great place to shape your career.
With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.
Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.
At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes.
Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.
At MFT, your role matters, your impact is real, and you’re part of something bigger from day one.
Detailed job description and main responsibilities
To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.
Use of Artificial Intelligence (AI) in your application
Here at Manchester University NHS Foundation Trust, we’re proud to be ALL HERE FOR YOU—for our patients, our communities, and each other.
As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application—especially personal statements and responses to role-specific questions—is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.
Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Person specification
Qualifications
Essential criteria
- General Education to GCSE standard Knowledge and training to National Vocational Level 3 or equivalent Willingness to undergo further training and development
Desirable criteria
- EDCL or Equivalent
Knowledge
Essential criteria
- Knowledge and experience of administrative procedures Proficiency in Microsoft Office Word, Excel, Access, and PowerPoint Understand the need for confidentiality An understanding of medical terminology
Desirable criteria
- Experience of taking and typing minutes
Training and Experience
Essential criteria
- Experience of typing Experience of developing and maintaining clinical and administrative systems
Desirable criteria
- Previous experience in an NHS setting
Skills and abilities
Essential criteria
- Good interpersonal skills Ability to work on own initiative Ability to prioritise workload and to adapt effectively to changing priorities Ability to work alone and as part of a team Ability to deal with queries
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Ian Bramall
- Job title
- Head of Risk
- Email address
- [email protected]
- Telephone number
- 01612768981
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