Job overview

Essentially, we are looking for a good standard of general education along with previous  experience of dealing with patients or customers, and a good level of computer literacy.

We would expect the candidate to be a good team player with a flexible approach to work, providing assistance to your colleagues and cover for sickness and annual leave, helping to ensure an effective administrative service at all times.

The post would be based at the Urmston Clinic in Trafford. The Northern service operates across Greater Manchester so a need for flexibility is required to meet the demands of the service. The postholder would also join receptionists across the service in a Saturday rota to support the Hathersage Centre, MRI. The commitment to this would be 4 hours approximately once every 10 weeks.

This post may close early if sufficient applications are received.

Main duties of the job

Greet all visitors attending the reception area, ascertain their requirements and respond to those requirements accordingly. 

Clarify demographics for every patient contact face to face and via telephone and ensure systems are updated regularly. 

Enter clinic attendances and outcomes onto INFORM in the identified timescales and to the identified standards. 

Book appointments, update attendances and action referrals.

Maintain the reception and waiting area to an orderly state at all times. 

Answer telephone calls courteously and politely, direct enquiries appropriately and take messages as necessary. Liaise with other departments where appropriate.

Arrange and respond to Interpreter requests as directed.  Maintain the confidentiality, safety and security of the reception area reporting any adverse matters to senior staff. 

To work flexibly across the service as required.

Working for our organisation

MFT is England’s largest NHS Trust with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we’ve launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together.