Job summary
- Main area
- Administrative Services
- Grade
- Band 3
- Contract
- Permanent: There are two jobs available - one full time (37.5 hours) and one part time (30 hours)
- Hours
- Full time
- Part time
- Job ref
- 349-MCH-7420218-RL4
- Employer
- Manchester University NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Manchester Children's Hospital
- Town
- Manchester
- Salary
- £24,937 - £26,598 per annum (pro rata)
- Salary period
- Yearly
- Closing
- 16/09/2025 23:59
Employer heading
Receptionist / Administrator – Paediatric Emergency Department
Band 3
Job overview
We are looking to recruit two members to join our Reception team, As part of our team this post carries responsibility for the smooth running of
the Paediatric Emergency Department. This includes working unsupervised, providing excellent customer care to our patients and their families.
Ensuring all information received is inputted accurately.
Main duties of the job
Accurately record details of new and follow up attendances on HIVE.
Use the NHS Spine portal, to access information as required.
Monitor incoming ambulances, via the OneResponse System.
Monitor incoming 111 referrals, via the Adastra System
In liaison with Consultant medical staff, cancel and re-schedule clinics
Email documentation to GP Surgeries, wards and departments as required by the medical/nursing team, ensuring adherence to the Caldicott Guidelines.
Working for our organisation
MFT is one of the largest NHS Trust In England with a turnover of over £3bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.
We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Detailed job description and main responsibilities
To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [email protected].
We’re looking forward to hearing from you!
Person specification
Qualifications
Essential criteria
- Computer literate/IT trained.
- Good basic numeracy and literacy skills
Desirable criteria
- GCSE pass or equivalent in English and Maths
Experience/Knowledge
Essential criteria
- Good Communication Skills.
- Able to work to deadlines.
- Ability to work within a team.
- Willingness to be trained.
Desirable criteria
- Customer care experience
- Experience of working with and using NHS systems / electronic patient records
Experience/Knowledge Skills and abilities
Essential criteria
- Able to prioritise work to meet deadlines whilst managing interruptions from staff/patients.
- Ability to work within a multi-disciplinary team.
- Excellent verbal communication skills with an ability to engage with a range of stakeholders, including patients, senior managers and clinicians.
Employer certification / accreditation badges
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Elaina Dinerstein
- Job title
- Admin Manager
- Email address
- [email protected]
- Telephone number
- 0161 701 9124
List jobs with Manchester University NHS Foundation Trust in Administrative Services or all sectors