Job summary
- Main area
- Administrative Services
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Shift pattern to cover 8am to 8.30pm, Monday to Sunday)
- Job ref
- 349-CSS-7834219-RL4
- Employer
- Manchester University NHS Foundation Trust
- Employer type
- NHS
- Site
- Manchester and Trafford Community Diagnostic Centre
- Town
- Manchester
- Salary
- £24,937 - £26,598 per annum, pro rata
- Salary period
- Yearly
- Closing
- 13/04/2026 23:59
Employer heading
Care Navigator - Booking and Scheduling
NHS AfC: Band 3
Job overview
Community Diagnostic Centres provide a broad range of elective diagnostics (such as checks, scans and tests) away from major hospital sites such as the Manchester Royal Infirmary. The Manchester and Trafford Community Diagnostic Centre will be open from 8am to 8.30pm, Monday to Sunday and the Care Navigator team cover a seven-day shift pattern in order to provide an effective and efficient service to the Centre
Main duties of the job
You will provide an efficient and high-quality Care Navigator booking and scheduling patient service in order to meet the requirements of the Community Diagnostic Centre and the Trust in achieving its key access targets.
Working for our organisation
| Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe – a great place to shape your career. With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year. Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike. At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes. Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others. At MFT, your role matters, your impact is real, and you’re part of something bigger from day one. |
Detailed job description and main responsibilities
| To find out more about the key responsibilities and the specific skills and experience you’ll need for this role, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. Explore ‘Inside MFT – Your Candidate Place’ To help you feel confident, prepared and fully informed before you apply, we invite you to explore Inside MFT – Your Candidate Place. This welcoming one stop hub gives you a real sense of who we are — what we stand for, how we reward and support you, and the many ways we care for you as you care for others. You’ll also find practical hints and tips for submitting a great application, along with the essential information you need to know before you apply. To access ‘Inside MFT – Your Candidate Place, simply click on the relevant PDF document under the ‘Supporting Documents’ section and once opened, you can where either scan QR code or click on the link provided. Closing vacancy listings early We welcome applications from a wide range of backgrounds and experiences. To help us manage applications fairly and give each one the time it deserves, our adverts may close early if we receive a high level of interest. Early applications are therefore encouraged. Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below. Use of Artificial Intelligence (AI) in your application Here at Manchester University NHS Foundation Trust, we’re proud to be ALL HERE FOR YOU—for our patients, our communities, and each other. As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application—especially personal statements and responses to role-specific questions—is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone. Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application. |
Person specification
Qualifications
Essential criteria
- Recognised educational standard in Maths or English, and/or relevant knowledge, skills and experience
Desirable criteria
- Microsoft Office qualification
Experience
Essential criteria
- Prior experience of effective and collaborative team working
- Previous directly relevant work administrative work experience (e.g. in a booking contact centre or a busy clinical/medical customer care environment)
Desirable criteria
- Booking and scheduling experience
Skills/Knowledge
Essential criteria
- A high standard of computer literacy and experience of using Microsoft Office packages proficiently
- Excellent interpersonal and communication skills in order to deal with a wide range of NHS staff/patients on the telephone and face to face using tact, empathy, and negotiating skills
- Demonstrable ability to provide an efficient and timely service, working to short timescales as required
- Able to work under minimal supervision and prioritise own workload, using initiative in planning daily tasks
- Able to understand and maintain high standards of staff and patient confidentiality at all times
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Andrea Palmer-Baker
- Job title
- Service Manager
- Email address
- [email protected]
- Telephone number
- 0161 529 6703
- Additional information
Mobile: 07740 302283
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