Job overview

The Emergency Department is looking to recruit a highly motivated and enthusiastic individual to join our team of reception and administration staff on a full-time basis.

You will provide comprehensive administration support for the Emergency Department which supplies Emergency care 24 hours per days 365 days per year and the successful candidate will be expected work a mixture of days, nights and twilight's on a rota basis.

You must have good all round administration skills, excellent interpersonal and communication skills with customer service experience and be computer literate.

You will have attention to detail and the ability to prioritize incoming work so as to help with department targets. With a strong emphasis on customer service, you will have good interpersonal skills and the ability to liaise with people at all levels

Main duties of the job

Accurately record on HIVE all related data for new and follow up attendances, updating all patients details where necessary.

Liaise with personnel from North West Ambulance Service (NWAS) or appropriate external agencies to obtain patient information as and when required. Ensuring confidentiality is maintained at all times.

Enter appointments on Adastra for any patient suitable to see a GP, ENP
Co-ordinate the arrangement of follow-up appointments for A&E Review Clinic, scan any other appointments to appropriate departments.

Accurately record information for patients attending the department that have disclosed their NFA status and refer to the local authority if required. Accurately record information for patients attending the department who are from overseas. 

Working for our organisation

MFT is one of the largest NHS Trust In England with a turnover of over £3bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.