Job overview

Endoscopy Booking  and Scheduling Clerk
Endoscopy Department
37.5 hours per week
Band 3 – Permanent Post

We are looking for a self-motivated, highly organised individual to join our Endoscopy Booking team supporting the endoscopy service in day to day office functions including, scheduler management, telephone handling, occasional typing, adding patients to the WL and general admin and clerical duties

You must be hard working, possess good oral and written communication skills, have good computer skills and be flexible to the needs of the department. Previous clerical experience, preferably in a healthcare setting, would be desirable. This post is varied and we therefore seek a self motivated person with good communication, organisational and interpersonal skills.

For an informal discussion please contact Claire Yoxall, Assistant Operational Manager 0161 291 4966

Main duties of the job

Adding patients to the Patient Administration System ‘Waiting List’ module, ensuring that
patients are on the correct 6-week diagnostic pathway, validating this and amending as
necessary, and to deal with patients who wish to change or cancel their appointments.

Booking patients into clinic lists in accordance with 6-week diagnostic time-frames and in line with patient access policy.

Liaising with consultants with regards to case-mix, additions to lists and list changes.

Liaising with other disciplines, staff and departments ensuring relevant information is communicated in a timely manner and to act in a professional and polite manner at all times;

Audiotyping of patient letters

Dealing with internal and external mail;

Ensuring that there is adequate provision of stationery (e.g. patient information leaflets);

Adapting positively to change when new booking methods or working practice guidelines
are introduced;

Working additional hours as and when required to meet the demands of the service or when colleagues are absent through annual leave/sickness-prior notice would be given;

Working for our organisation