Job overview

You will be required to work as a key member of the Ward Team to develop and maintain the patient environment. To provide a high quality helpful, courteous beverage and meal service, to meet the needs of patients. In addition carrying out cleaning and related duties as required in order to assist in the delivery of the hotel services.

Customer Care & Communication

To work as part of a team and communicate in a polite and positive manner with colleagues, Trust staff, patients and members of the public.

To deal initially with any customer complaints.

To demonstrate commitment to the department and the Trust.

To give guidance to new members of staff with regard to department/ward layout and daily routine

Catering

To assist in the preparation of all patient food services. To ensure that all food is prepared in a safe and hygienic manner at all times.

Main duties of the job

Main Tasks are-:-

Collect, wash, refill and distribute patient water jugs and glasses.

To assist with the production of all meals necessary for the provision of patient service

The regeneration of food in accordance with Food Hygiene Codes of Practice

To plate and assemble patient meals accurately on tray for presentation to the patient

Check temperature of foods and record prior to service to patients.

Ensure that any patient requiring a special diet is catered for.

Monitor and report wastage levels of patient meals

The preparation and service of hot and cold beverages at designated times throughout the day.

Prepare and serve a range of snack to patients between meals or on an ad-hoc basis as instructed by nursing staff.

The collection of cutlery and crockery following the patient meal

The washing up of all crockery and cutlery items and storage of such items at ward level.

Adherence to all legislation and policies relating to patient meal service.

Maintain ward kitchens and equipment in a clean and hygienic manner.

Ensure that ward issues are maintained to the agreed level.

Ensure stock control and rotation procedures are maintained.

Conduct meal service by attractive presentation adhering to any specific request

Cleaning

To deliver a full cleaning service towards within the hospital in accordance with Work Schedules and activity within the area, using own initiative to plan workload.

Working for our organisation

MFT is one of the largest NHS Trust In England with a turnover of  over £3bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.