Job overview

You will be required to work as a key member of the Ward Team to develop and maintain the patient environment. To provide a high quality helpful, courteous beverage and meal service, to meet the needs of patients. In addition carrying out cleaning and related duties as required in order to assist in the delivery of the hotel services.

Customer Care & Communication

To work as part of a team and communicate in a polite and positive manner with colleagues, Trust staff, patients and members of the public.

To deal initially with any customer complaints.

To demonstrate commitment to the department and the Trust.

To give guidance to new members of staff with regard to department/ward layout and daily routine

Catering

To assist in the preparation of all patient food services. To ensure that all food is prepared in a safe and hygienic manner at all times.

Main duties of the job

Collect, wash, refill and distribute patient water jugs and glasses.

To assist with the production of all meals necessary for the provision of patient service

The regeneration of food in accordance with Food Hygiene Codes of Practice

To plate and assemble patient meals accurately on tray for presentation to the patient

Check temperature of foods and record prior to service to patients.

Ensure that any patient requiring a special diet is catered for.

Monitor and report wastage levels of patient meals

The preparation and service of hot and cold beverages at designated times throughout the day.

Prepare and serve a range of snack to patients between meals or on an ad-hoc basis as instructed by nursing staff.

The collection of cutlery and crockery following the patient meal

The washing up of all crockery and cutlery items and storage of such items at ward level.

Adherence to all legislation and policies relating to patient meal service.

Maintain ward kitchens and equipment in a clean and hygienic manner.

Ensure that ward issues are maintained to the agreed level.

Ensure stock control and rotation procedures are maintained.

Conduct meal service by attractive presentation adhering to any specific request

Cleaning

To deliver a full cleaning service towards within the hospital in accordance with Work Schedules and activity within the area, using own initiative to plan workload.

Working for our organisation

Manchester University NHS Foundation Trust (MFT) is the largest provider of specialist services, and our Oxford Road Campus in Manchester is the largest health academic campus in Europe, a great place to start or grow your career. With 10 hospitals and a wide range of community services, we care for over 1 million people every year, and our team of over 30,000 people is at the heart of everything we do. 
You’ll be working alongside colleagues from all backgrounds, supporting people from every walk of life, and learning something new every day. We believe that everyone should feel welcome, respected, and valued at work. You can bring your whole self to MFT, knowing that your unique perspective and experiences are celebrated here.
You’ll find that we’re committed to helping you grow - whether you want to develop new skills, progress in your career, or simply make a difference in your community. We offer equal opportunities for everyone, and we’ll support you with training, development, and a caring environment where your health, wellbeing, and safety matter.
Most importantly, you’ll be part of a team where working together and supporting each other is everything. You’ll make new friends, build strong relationships, and have a real voice in shaping the future of our Trust.
At MFT we’re All Here For You - every step of the way.  Join us today.