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Job summary

Main area
GIMS
Grade
Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week (Monday - Friday)
Job ref
349-MRI-6917420-RL4
Employer
Manchester University NHS Foundation Trust
Employer type
NHS
Site
Oxford Road Campus
Town
Manchester
Salary
£26,530 - £29,114 per annum (pro rata)
Salary period
Yearly
Closing
26/06/2025 23:59

Employer heading

Manchester University NHS Foundation Trust logo

Pathway Navigator

Band 4

Job overview

We have an excellent opportunity for a full-time CBT pathway Navigator within the CSU of GI Medicine & Surgery. We are looking for an enthusiastic person to join the team to provide a comprehensive  service to the team

You must have good attention to detail together with the ability to prioritise your own workload to meet deadlines. Duties will include the departments coordination with the AdminTeams and administration support and oversight of the clinical rota’s for Gastro, General Surgery, Hepatology and Endoscopy.

You will also be dealing with telephone enquiries, letters, email, diaries, organising meetings, chasing deadlines and collation of information/results for reports

You should have previous NHS experience as well as being flexible and able to work as part of a team.  In return we will provide a comprehensive induction and you will be appraised on a yearly basis with a view to developing knowledge and skills where appropriate

Main duties of the job

Your duties will also include the electronic scheduling of outpatient clinics and booking / rescheduling of appointments, therefore an understanding
of National NHS waiting time targets would be desirable. In return we will provide a comprehensive induction programme and you will be
appraised on a yearly basis with a view to developing knowledge and skills where appropriate.

Working for our organisation

MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year. 

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary. 

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022. 

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable. 
 
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Detailed job description and main responsibilities

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading.  So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.  
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [email protected]
We’re looking forward to hearing from you!

Person specification

Qualifications

Essential criteria
  • Educated to ‘O’ Level/GCSE standard (English)
  • Educated to NVQ Level 3 or RSA Level 3’
Desirable criteria
  • Evidence of development in current role

Experience

Essential criteria
  • Administrative experience with experience gained in an administrative/clerical capacity within the NHS
  • Experience of working in a customer service environment
  • Experience of using PAS
Desirable criteria
  • Previous care environment experience
  • Previous experience of establishing/developing departmental systems

Knowledge

Essential criteria
  • Competent in Word, Excel and E-Mail
  • Good working knowledge of Hive waiting list/pre-admission and/or outpatient functions
  • Knowledge and ability to carry out appraisals
  • Good working knowledge of Trust policies
Desirable criteria
  • Knowledge of requirements of patients
  • AMSPAR/Diploma
  • Knowledge of Trust IT systems

Employer certification / accreditation badges

Veteran AwareApprenticeships logoArmed Forces Covenant Gold AwardDisability confident employerStep into healthHappy to Talk Flexible Working

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Gillian Grufferty
Job title
Operational Manager
Email address
[email protected]
Telephone number
01612764813
Additional information

[email protected]

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