Job overview

1 X 37.5 hour Post available at  North Manchester General  

A new and exciting opportunity has arisen for a motivated individuals to join The CURE (Tobacco Dependency)Navigator team. 

We are looking for an enthusiastic person to join our friendly team to provide an efficient administrative service to a fantastic multi-disciplinary team. You must have good attention to detail together with the ability to prioritise your own work to meet deadlines. And you will have good interpersonal skills liaising with medical and nursing staff as well as other colleagues across the Heart and Lung Division.

You will play an essential role within the team, helping to maintain and when necessary, improve good working practices.  

You will be willing to adapt to change and learn new skills, having a good knowledge of general office procedures, together with organisational and communications skills, delivering high quality administration services and customer care.

We actively encourage personal development and access to training and as a result your own structured personal development plan will support your future development. 

Informal discussions prior to applying are welcomed and encouraged.

Main duties of the job

Duties and Responsibilities

1. Sorting and distribution of incoming mail both electronic and paper form
2. Routine processing of letters
3. Ensuring urgent matters are brought to the attention of the appropriate person in a timely fashion reporting any problems or issues to senior staff and seeking clarification if unsure of procedure/s.
4. Hive Referrals for CURE team for inpatients and outpatient clinics. 
5. Maintaining and facilitating own telephone follow up clinics
6. Responsible for the timely processing of referrals
7. Arranging urgent appointments
8. Demonstrate office procedures to new staff.
9. The post-holder would be expected to commit to on the job learning, where necessary, i.e. IT systems
10. Liaising with GP’s regarding patients outcomes. 
11. Arranging meetings and diary management, this may include junior medical staff
12. Facilitating and supporting Cure Specialist Nurses with follow up Clinics 

Working for our organisation

MFT is England’s largest NHS Trust with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we’ve launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together.