Job overview

The post holder will be required to work as part of the Admin team who are responsible for providing a comprehensive and patient-orientated reception and central booking service to Neurophysiology.  This is a multi-skilled role and on occasion you may be asked to work from a different site to accommodate cross site booking.  

The central booking function is the focal point for the receipt and administrative triage of referrals to the Neurophysiology Directorate. The post holder will need to gain in depth knowledge of a wide range of booking protocols and specific standards for each area to enable them to make, amend and cancel appointments. The reception function requires a high level of face to face patient contact and involves the processing of referrals in a “live” environment.  For both functions the post holder will be required to liaise with a variety of clinical and non –clinical staff from inside and outside of the Trust.

Main duties of the job

Part of the administrative team

attend a busy Reception area

Central booking for a wide range of investigations across Neurophysiology

Amend and cancel appointments

Face to face contact with patients and visitors 

Deal with telephone queries from patients and medical staff

Liaise with clinical and non clinical staff

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Working for our organisation

MFT is one of the largest NHS Trust In England with a turnover of  over £3bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.