Job overview

We are looking for someone to work in a busy, customer/administration service-based role who has excellent telephone and communication skills
to join our Administration team at St Mary’s@Wythenshawe Hospital primarily on our C1 reception.

You will work alongside the Consultants, Doctors and Midwives to ensure patients receive the best care possible, we are looking for someone to
bring a positive approach to our working environment.

Successful candidates must have excellent IT skills and experience working in a customer service or healthcare environment as you will be
expected to use IT and communication equipment associated with call handling and data input.

You should demonstrate high levels of personal commitment to facilitate t

You will  also need to work flexibly across our Maternity service applying a methodical approach to a varying workload. Good interpersonal skills and the ability to work on your own initiative and as part of a team are essential.

• The role is 30 hours per week
• The hours required will be  13:45 – 19:45 Wednesday to Sunday although the candidate will need to be flexible dependent on service needs.

Main duties of the job

Provide a robust and professional reception & general administrative service as required by the department. 

To attend patients in HIVE in keeping with departmental & Trust policies.

To provide a professional and confidential telephone service to pregnant people and healthcare professionals. Ensuring phone calls enquiries are actioned & communicated in a timely manner. 

Assist the Consultant and Midwives with any requirements within the clerical and administration job role.

Scheduling, rescheduling and cancellation of maternity appointments & scans on HIVE.

Managing relevant appointment Work queues and snap boards on HIVE.

Report IT issues on behalf of the team and keep an accurate record of job references, brief information of issues and outcomes using excel databases. 

Maintain a smart appearance.

Any other duties which are commensurate with the post and grading as requested by the Management team.  

Working for our organisation

MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

 At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.