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Job summary

Main area
Portering - E00236
Grade
Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
413-102666-EF-SD-A
Employer
The Christie NHS Foundation Trust
Employer type
NHS
Site
Portering - E00236
Town
Manchester
Salary
£25,760 - £27,476 per annum, pro rata
Salary period
Yearly
Closing
15/04/2026 23:59

Employer heading

The Christie NHS Foundation Trust logo

Portering Team Leader

Band 3

Job overview

The team leader will provide supervision and guidance to staff and be responsible for the standards of the portering department during the daily/evening shift Monday - Friday ensuring that engagement and communication with all staff is a priority.

The successful applicant will work with management to review current practice and develop services.
Applicants will be required to demonstrate previous supervisory experience, leading teams in a busy environment, dealing with vulnerable patients and potentially stressful situations.



Main duties of the job

Do you have proven supervisory experience?
Are you  Flexible and Reliable, decisive, show initiative in all situations and have excellent Customer Service skills able to respond to changing situations?
 
Do you want to be part of a well lead, well established team in its continued development?
 
Hours – 37.5hrs 
Mon – Fri 
Shift patterns 1200-2000

 

Working for our organisation

The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.

We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years.

We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.

Detailed job description and main responsibilities

DUTIES AND RESPONSIBILITIES

1)    Assist the Head Porter in all aspects of the provision of the portering service.

2)    To deputise for the head porter out-of-hours and as and when required.

3)    Carry out all portering tasks and assist with administrative tasks in conjunction with the head porter.

4)    Assist with the production of weekly rotas for all staff. Allocate and instruct staff daily. Assist Head porter with provision of overtime and bank staff to cover annual leave and un-planned absences i.e., sickness.

5)    Where appropriate and necessary assist in liaison and negotiation with other managers, to assist with the swift resolution of problems to ensure minimum disruption to the patient service.

6)    Monitor service provision throughout the shift – particularly during late afternoon early evening periods.

7)    Monitor porters use of Teletracking software, escalating to Head Porter/Dep. Operational Services Manager any concerns or issues with individuals’ performance.

8)    Develop, maintain, review staff training records in accordance with current policies, booking team members on training courses as required.

9)    Ensure that all training is carried out and recorded as per trust policy, including new starters local induction and training, including:

a.    Clinical manual handling
b.    Blood product collection proficiency
c.    Mortuary training
d.    Med gas cylinder training

10)    Carry out H+S risk assessments of regular tasks as required and ensure that risk assessments are reviewed, and any subsequent amendments disseminated to all relevant staff.

11)    Ensure on duty staff wear correct uniform, appropriate footwear, and always have the necessary ID. Record any uniform issues to staff and process any uniform requirements with line management.

12)    Undertake advanced medical gas proficiency course and carry out subsequent medical gas training with other members of staff, porters, security and IPU patient flow assistants.

13)    Liase with department heads as per service continuity plan following a failure of TeleTracking software, including manually allocating staff to transport requests.

14)    Respond to any issues or complaints during hours of work, escalating if/as required.

15)    Liaise with staff regarding any concerns prior to escalation to Head Porter or Deputy Operational Services Manager, try to deal with issues informally before they are escalated to require formal action.

16)    Must be able to respond to incidents and emergencies as they arise.  To ensure that essential services are always maintained.  Work must constantly be prioritised according to patient need.

17)    To follow Trust policies and procedures at all times ensuring team members work within the guidance.

18)    The use of radios, touch screen devices and computers as required for the role ensuring that any faults are reported at the earliest opportunity.

19)    Carry out return to work interviews with team members following unplanned absence.

20)    Raise DATIX reports for any incidents that may occur and action any incident reports as required. 

Person specification

Qualifications

Essential criteria
  • Good standard of English and Maths
  • Service environment experience, preferably within the NHS
Desirable criteria
  • H&S qualification
  • Manual handling trained
  • GCSE English A-C

Experience

Essential criteria
  • Experience of team leading preferably in an NHS environment
Desirable criteria
  • Previous supervisory experience and willingness to learn

Skills

Essential criteria
  • Must be confident using computer systems such as excel, office, word
  • Good customer service skills
  • Be able to communicate effectively across all disciplines
Desirable criteria
  • Ability to work as an individual or in a team

Knowledge

Essential criteria
  • Knowledge of NHS procedures and operational policies
  • Understanding of work allocation/scheduling
Desirable criteria
  • Positive approach to problem solving
  • Knowledge of H&S requirements

OTHER

Essential criteria
  • Willingness to be flexible in working hours and duties
Desirable criteria
  • Ability to work to deadlines
  • Ability to motivate staff
  • Willingness to undertake additional training

Employer certification / accreditation badges

Veteran AwareApprenticeships logoNo smoking policyAge positiveMindful employer.  Being positive about mental health.Disability confident employer

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Lee Langton
Job title
Head Porter
Email address
[email protected]
Telephone number
0161 446 3755
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