Job summary
- Main area
- Strategy - E00460
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week
- Job ref
- 413-96916-STG-SD-B
- Employer
- The Christie NHS Foundation Trust
- Employer type
- NHS
- Site
- Strategy - E00460
- Town
- Manchester
- Salary
- £27,485 - £30,162 per annum pro rata
- Salary period
- Yearly
- Closing
- 05/11/2025 23:59
Employer heading
Project Support Officer
Band 4
Job overview
As Project Support Officer, you will be expected to on a number of projects within the Radiotherapy SSCN portfolio and to support Trusts in the North West to deliver the NHS England Radiotherapy Service Specification. You should be comfortable working as part of a team, being directed by others, as well as using your own initiative to support change projects across the North West. Since the role will work across multiple organisational boundaries, the post-holder should be able to work efficiently and proactively to effectively manage a range of projects and stakeholder relationships.
The Project Support Officer post is an excellent opportunity for an individual who is passionate about improving cancer services and is looking to develop their project and service improvement skills and experience. In this post, you should be willing to undertake training and be ambitious for advancement. The environment is fast-paced and challenging, and you will be expected to engage fully with the SSCN programme. In return you can expect a supportive and engaged Project Manager who will support you to broaden your experience and develop a wide range of skills in organisational development, project work, and service transformation. There are a number of progression opportunities for the post-holder.
We welcome applicants from all backgrounds who have the skills and motivation to join a busy and energetic team to improve services for patients across the North West.
Main duties of the job
The Project Support Officer role will provide efficient and effective administrative business support to facilitate and monitor the progress of projects across the Radiotherapy SSCN. This could include resolving day to day administrative problems, organising meetings and workshops, managing correspondence, maintaining electronic files and information, taking notes and minutes of meetings, managing stationery supplies, and raising purchase orders.
The Project Support Officer for the North West Radiotherapy SSCN will also be expected to play in a role in a number of different projects and programmes; they should be comfortable and confident working in teams and being directed on supporting projects as part of the wider improvement portfolio of work. This role will ensure the SSCN programme continues to deliver its objectives and works towards delivering the NHS England Radiotherapy Service Specification.
The post holder will also act administrative assistant across the SSCN, supporting management and the team on all areas of programme and project initiation and delivery. In addition, the post-holder will be expected to undertake a range of reporting and as such should be comfortable working with a range of information and reporting formats.
Working for our organisation
The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.
We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years.
We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.
Detailed job description and main responsibilities
DUTIES AND RESPONSIBILITIES
Responsibility for Physical and Financial Resources and General Administration
· Monitor the use of resources within the SSCN Team and highlight areas of concern to the Programme Manager.
· Ensure the effective use of all financial resources and act as the main requisitioner.
· Ensure that all requirements for procurement and schemes of delegation are adhered to as stated in local standing financial instructions.
· Support the running of meeting by developing and distributing agendas, board papers, relevant documentation, meeting minutes, action logs, project governance documentation, and project logs, as set by the Programme Manager.
· Be responsible for producing letters, reports, and presentations that may contain technical, medical, or financial terminology, as well as tables, graphs, and diagrams. This may require establishing or updating databases, researching and collecting information, and displaying the information in an informative, easy to understand manner.
· Act as administrative assistant to the Radiotherapy SSCN, taking responsibility for all administrative activities required (e.g. arranging meetings, room bookings); in doing so develop strong cross-network relationships e.g. liaising with administrators/PAs to secure diary time.
Programme Management Support
· Support the delivery of relevant projects within the Radiotherapy SSCN as requested to by the Programme Manager.
· Undertake short- and long-term planning to support programme governance; may lead and support improvement initiatives where required.
· Support the Programme of work in all administrative duties in the delivery of projects, including the management of changing demands and pressures that may impact project delivery.
· Develop and maintain project documentation, including project logs, risk registers, action logs, board papers, workplans, annual reports, and local and national reports.
· Produce clear visual materials for use in both internal and external reports, briefings, workshops, and meetings when required.
· Produce and present information in a clear and concise manner at both local and regional meetings.
Communication and Leadership
· Be a point of contact for the SSCN, dealing with verbal and written enquiries and correspondence in an effective, courteous, and timely manner.
· Assist Programme Manager to present complex, sensitive, and contentious information at a range of levels.
· Support the development and dissemination of formal reports to relevant Board Meetings.
· Influence and align others towards a common purpose to empower and inspire people to achieve project success, enabling the project to proceed in an environment of change.
· Regularly collect, analyse, present, and disseminate quantitative and qualitative data as required. This may include the use of questionnaires, interviews, and focus groups.
Planning and Organising
· Planning of long-term deliverables on a number of interdependent activities, regularly monitoring and adjusting plans as required.
· Co-ordinate the preparation of submissions to Programme Board Meetings, National and Local reports, and project working groups.
· Be responsible for compiling work together from a range of stakeholders and sources to create SSCN documentation, including regular reports, presentations, minutes, project logs, and risk/issue registers.
Research, Development and Audit/Data
· Regular development and collation of information to enable audit and monitoring of performance against relevant service specifications.
· Identify and proactively support the management of individual risk and issue events and overall project risks across the portfolio of projects.
· Active management of the internal and external inter-dependencies across programmes and/or projects.
Freedom to Act
· Work autonomously prioritising own workload.
· Encourage self and others to take responsibility for making decisive decisions to move projects forward.
· Proactively engage with wider organisational context (beyond the SSCN) and identifies opportunities to take action and make improvements.
· Work to local and national policies and procedures.
Other Duties
· Maintain confidentiality and integrity at all times.
· Adhere to all Christie policies.
· Maintain a flexible approach to work in order to meet required targets.
· Undertake any other duties that may be required which are consistent with the grade and responsibility of the post-holder.
Person specification
Qualifications
Essential criteria
- • Level 4 qualification (e.g. higher apprenticeship / NWQ / L4 diploma / award / certificate)
- • Willingness to undertake additional training and qualifications for the role as required
Desirable criteria
- • Relevant degree level qualification plus post graduate qualification, or equivalent experience
- • Improvement methodology qualifications
Experience
Essential criteria
- • Experience in working within a project management office/transformation team environment supporting the delivery of a portfolio of projects
- • Experience of managing multiple priorities and meeting deadlines
- • Experience of writing complex reports for a wide range of audiences
- • Experience of planning and management using a structured project management methodology
- • Experience of working collaboratively to deliver successful outcomes
- • Highly self-motivated with high work standards
- • Previous experience of working in the NHS, particularly within roles that cross organisational boundaries
Desirable criteria
- • Demonstrable Service Improvement experience
- • Training in and experience of utilising improvement techniques
Skills
Essential criteria
- • Ability to set own priorities with guidance and to work under own initiative
- • Project planning, implementation and control gained through experience using formal project planning tools and recognised project management methodology
- • Good oral, written, presentation, and negotiation skills
- • Well-developed time management skills with an ability to deliver to multiple and conflicting deadlines
- • Good negotiating and influencing skills, ability to communicate with impact and be able to convince through personal credibility
- • Ability to record and report accurate minutes at relevant meetings
- • Ability to organise multiple diaries with minimal intervention from management
Desirable criteria
- • Good understanding of improvement techniques
Knowledge
Essential criteria
- • Extensive IT knowledge across a range of areas including Microsoft Office
- • In particular, the post-holder must be comfortable in using Excel and PowerPoint
- • Knowledge of risk and issue management processes and utilising these to ensure that all dependencies and the risks that these may pose to the project/programme are minimized
Desirable criteria
- • Knowledge of clinical processes and NHS administration procedures
- • Understanding of the NHS its structure and governance
- • Knowledge and experience of developing and implementing policies and procedures
VALUES
Essential criteria
- • Ability to demonstrate the organisational values and behaviours
OTHER
Essential criteria
- • Ability to think creatively with excellent problem solving skills
- • Organised and logical approach to work and high level attention to detail, able present complex information in a clear and logical manner
- • Commitment to improving services for staff and patients
- • Excellent communicator with strong negotiation and facilitation skills and the ability to influence and effect change at both a clinical and managerial level
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Daniel Hutton
- Job title
- Radiotherapy Network Programme Manager
- Email address
- [email protected]
List jobs with The Christie NHS Foundation Trust in Administrative Services or all sectors



