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Job summary

Main area
Administrative and Clerical
Grade
Band 2
Contract
Permanent
Hours
  • Full time
  • Part time
  • Flexible working
  • Home or remote working
37.5 hours per week (For second part time post - 21.00 hours per week/ 0.56 wte))
Job ref
236-OCO-AC152-25-A
Employer
Northern Care Alliance NHS Foundation Trust
Employer type
NHS
Site
Integrated Care Centre / Werneth Primary Care Centre
Town
Oldham
Salary
£24,169 per annum / pro rata
Salary period
Yearly
Closing
13/07/2025 23:59

Employer heading

Northern Care Alliance NHS Foundation Trust logo

Administration Assistant

Band 2

Job overview

We are looking for a motivated and professional individual, who will work as part of the team, providing a high level of administrative support to the clinical and secretarial team.

You must possess good communication skills; have the ability to effectively work as part of a team, use your own initiative, proven organisational skills, an excellent telephone manner and a strong commitment to personal and professional development.  

You will be an integral member of the team, working in a rewarding environment. This key role will involve coordinating of emails and incoming calls to the service and will assist in the day-to-day administration workload ensuring that the highest standards are maintained in line with the Trust’s policies and procedures. 

There are 2 posts available, 1 full time 37.5 hours and the other part time 21.00 hours.

Main duties of the job

You will be responsible for effective administration duties, booking patient appointments, call handling,  email coordination and other administrative duties. 

You must have previous office based experience and a working knowledge of Microsoft Office.

You must possess good communication skills; have the ability to effectively work as part of a team as well as on your own initiative, proven organisational skills and a strong commitment to personal and professional development.

Working for our organisation

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester.  Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.  

Detailed job description and main responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk

Person specification

Qualifications

Essential criteria
  • English & Maths GCSE Level C or Grade 4 and above
Desirable criteria
  • Digital Computer Qualification e.g. ECDL

Experience

Essential criteria
  • Working experience of Microsoft software including Word, Excel, PowerPoint, MS Teams
Desirable criteria
  • Experience of using Electronic Patient Record Systems e.g. SystmOne, EMIS, Allscripts.
  • Experience of using NHS and / or other Local Authority electronic systems e.g. ESR, IDOX
  • Previous clerical experience

Skills

Essential criteria
  • Ability to communicate effectively with all levels of Trust staff and external agencies and service users.
  • Good keyboard skills
  • Ability to prioritise workload effectively
  • Good organisational skills
  • Good written and verbal communication and interpersonal skills
  • Ability to work as a team member and individually
  • Conscientious and able to prioritise work to meet deadlines
  • Digital / computer keyboard skills
  • Willing to carry out all duties and responsibilities of the post in accordance with the Trust’s Equal Opportunities and Equality and Diversity policies.
  • Be adaptable and flexible with the ability to learn new skills and adapt to a changing environment and quickly apply new processes
Desirable criteria
  • Working with databases and generating reports.
  • Ability to accurately input data
  • Typing / Word Processing skills
  • Minute taking

Knowledge

Essential criteria
  • Office procedures and systems.
  • Understanding of the importance of maintaining confidentiality

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardFair Train work experience quality standard - gold standardVeteran AwareApprenticeships logoWorkplace Wellbeing Charter LogoArmed Forces Covenant Gold AwardDisability confident employerTime to changeStep into healthGM Good Employment Charter

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Maureen Segree (ICC)
Job title
Children's SALT Team Leader
Email address
[email protected]
Telephone number
0161 206 1452
Additional information

There may be a requirement for successful applicants to work at different bases in Oldham. 

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