Job summary
- Main area
- Mental Health
- Grade
- 3
- Contract
- Secondment: 12 months (from start date)
- Hours
- Part time - 27.5 hours per week
- Job ref
- 311-O762-26-A
- Employer
- Pennine Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Oldham Hospital
- Town
- Oldham
- Salary
- £25,760 - £27,476 per annum, pro rata
- Salary period
- Yearly
- Closing
- 21/10/2026 23:59
- Interview date
- 04/11/2026
Employer heading
Team Administrator
3
If you are Kind, Fair, Ingenious and Determined then we want you to come and join our #PennineCarePeople
https://www.penninecare.nhs.uk/values
Job overview
Unfortunately this role does not attract sponsorship under current government legislation, therefore if you require a certificate of sponsorship to support a visa application, we will be unable to proceed with your application.
To provide efficient and effective administration support to the Home Treatment Team.
To undertake the administration of all referrals received into the team.
To ensure high standards are maintained at all times and that work is produced effectively and efficiently in accordance with the Trust’s policies and procedures.
Main duties of the job
• To undertake the comprehensive administration of all referrals received into the team.
• To ensure that all relevant referral information is recorded on PARIS and other relevant information systems and be responsible for the security of the information contained within these systems
• To collate all relevant available information to enable the effective management of referrals received by the team.
• To carry out general clerical duties including information gathering, dealing with internal and external post, filing, scanning, and photocopying documents.
Deal with incoming postal and electronic mail as well as telephone enquiries and give advice wherever possible, using own initiative.
• To order and maintain sufficient levels of stationery and supplies for the Team.
• To deal with difficult telephone enquiries and give advice wherever possible, in a diplomatic and sensitive way, following these through with the appropriate member of staff, in a responsible and professional manner.
• To attend meetings as requested by the teams and to take accurate minutes, process and distribute them as necessary.
• To work with and support the Team in their day to day work.
• To undertake such other tasks that may be required from time to time by the professional staff within the Teams.
Working for our organisation
We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work.
All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.
If you come and work for us we will offer a range of benefits and opportunities, including:
- Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
- Flexible working opportunities to support your work/life balance
- Access to Continued Professional Development
- Involvement in improvement and research activities
- Health and Wellbeing activities and access to an excellent staff wellbeing service
- Access to staff discounts across retail, leisure and travel
Detailed job description and main responsibilities
• To undertake the comprehensive administration of all referrals received into the team.
• To ensure that all relevant referral information is recorded on PARIS and other relevant information systems and be responsible for the security of the information contained within these systems
• To collate all relevant available information to enable the effective management of referrals received by the team.
• To carry out general clerical duties including information gathering, dealing with internal and external post, filing, scanning, and photocopying documents.
Deal with incoming postal and electronic mail as well as telephone enquiries and give advice wherever possible, using own initiative.
• To order and maintain sufficient levels of stationery and supplies for the Team.
• To deal with difficult telephone enquiries and give advice wherever possible, in a diplomatic and sensitive way, following these through with the appropriate member of staff, in a responsible and professional manner.
• To attend meetings as requested by the teams and to take accurate minutes, process and distribute them as necessary.
• To work with and support the Team in their day to day work.
• To undertake such other tasks that may be required from time to time by the professional staff within the Teams.
Person specification
essential & desirable
Essential criteria
- GCSE in English and maths or equivalent
- Evidence of recent further development / training to NVQ 3 level
- NHS experience
- Significant administrative experience in a similar environment.
- Effective communication (verbal and written) skills in order to communicate with all levels of the organisation.
- Able to handle sensitive information with utmost discretion.
- Good interpersonal skills in order to liaise effectively with people at all levels.
- Able to work to deadlines and under pressure.
- Able to work independently, on own initiative without close supervision, and as part of a team.
- Capable of prioritising and organising own workload, achieving objectives within agreed timescales.
- Understanding of administrative processes.
- Understanding of confidentiality and data protection policies and procedures.
- Ability to utilise a range of IT programmes
- Ability to work flexibly and to prioritise workload
- Good verbal and written communication skills
- Ability to communicate with service users
- Ability to work as part of a team and individually
- Ability to competently use and modify a database
- Good organisational skills
- Ability to form productive working relationships with multi-disciplinary staff
- Must be flexible and willing to work across mental health services
- Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs
- Willing to carry out all duties and responsibilities of the post in accordance with the Trust’s Equal Opportunities and Equality and Diversity policies
Desirable criteria
- RSA II / ECDL or equivalent
- Completion of PARIS Training
- Experience of managing telephone referrals
- Knowledge of mental health services.
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Tracy Harrisson
- Job title
- North Division Acute Services Admin Manager
- Email address
- [email protected]
- Telephone number
- 07877422193
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