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Job summary

Main area
Endoscopy Scheduling Coordinator
Grade
NHS AfC: Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
362-A-25-7290516
Employer
Stockport NHS Foundation Trust
Employer type
NHS
Site
Endoscopy Unit
Town
Poplar Grove, Hazel Grove, Stockport
Salary
£26,530 - £29,114 Per annum pro rata
Salary period
Yearly
Closing
02/07/2025 23:59
Stockport NHS Foundation Trust logo

Endoscopy Scheduling Coordinator

NHS AfC: Band 4

Stockport NHS Foundation Trust

There are lots of good reasons to choose to come and work at Stockport NHS Foundation Trust. A dynamic integrated Trust with integrity and vision. Exactly the same qualities you’ll see in yourself. Stockport NHS Foundation Trust aims to be the organisation of choice for patients and an employer of choice for staff. In order to continually improve all aspects of our patient experience, we rely upon having a highly skilled, motivated, diverse, productive and patient focused workforce.

Stockport Foundation Trust is one of four ‘specialist’ hospital sites in Greater Manchester. Being a ‘specialist’ hospital will enhance our general surgery, anaesthetics, critical care and emergency medicine for the benefit of people in Stockport, High Peak, Cheshire and across Greater Manchester.

Our values ‘We Care, We Respect, We Listen’ are at the heart of everything we do, and come from our promise:  ‘Making a difference every day.’ They drive the behaviour and actions for everyone in our organisation.

In your application for this post, please describe how your experience and skills align with 'Our values-based behaviours' ( see additional documentation) and provide examples.

Greater Manchester Continuous Service Commitment

As well as recognising previous NHS service, Stockport NHS Foundation Trust is a member of the Greater Manchester Continuous Service Commitment. If you are currently employed by Greater Manchester Local Authority, Combined Authority, GMFRS, TfGM as well as other public service organisations, Stockport NHS Foundation Trust will recognise your previous service for sickness and maternity/paternity/adoption entitlement and also for annual leave purposes (providing there has been no break in service).  If you currently work for one of the above organisations and successfully apply for a post with Stockport NHS Foundation Trust, please ensure the Recruitment team are aware so that this service is reflected in your contract of employment.

Our Values:

We Care

About each other

Our patients and their families

The communities we serve

The environment

We support them and deliver on their promises

We Respect

Each other

Our patients and their families

Our partners

We are kind and helpful, and we expect the same in return

We Listen to

Each other

Our patients and their families

Our partners

We act and learn from what we hear

 

Job overview

The Endoscopy Administration Department provides the administrative support to the Endoscopy Unit.  As part of a team, The Endoscopy booking and scheduling officer will take a lead role in managing waiting lists for a delegated number of consultants. The Endoscopy booking and scheduling officer is responsible for managing all of the 2WW, urgent, routine and planned patients through the booking process, this includes adding patient to the waiting list, booking the appropriate appointment, sending out the patient bowel preparation and information leaflets about the procedure, while acting as a point of contact for the patients if they have any queries about their appointment.  The Endoscopy booking and scheduling officer will also direct any clinical questions to the Endoscopy nurses to ensure professional caring and efficient service is provided to the patient prior to their admission.  This service is provided within national and local booking time targets. The Endoscopy booking and scheduling officer will Co-ordinate’s admissions and associated pre-operative assessment clinics and endoscopy lists. The Endoscopy booking and scheduling officer plays a key central role within these services and is required to work in close liaison with NHS  colleagues, patients and the general public. Exercises initiative, independent judgement and decision-making with situations arising from   the duties described below to ensure an effective, high-quality service.

Main duties of the job

Managing all the urgent, routine and planned patients through the booking process, this includes adding patient to the waiting list, booking the appropriate appointment from clinic and off the PTL, sending out the patient bowel preparation and information leaflets about the procedure, while acting as a point of contact for the patients if they have any queries about their appointment.

Working for our organisation

We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.

If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.

We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

Benefits we offer to you:

  • Between 27-33 days of annual leave plus bank holidays
  • NHS pension scheme membership
  • Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
  • NHS Staff discounts
  • Cycle to work scheme
  • Salary finance – for loans, savings, budget planning and tips on managing debt
  • Stockport Credit Union– for local financial advice

Detailed job description and main responsibilities

1.   To take a lead role in managing the waiting list of a group of Consultants using PMS, in accordance with Trust Policies and government wait time targets.

 

2.   Monitor the waiting list and work list on a daily basis to ensure Government Access Targets are not breached.

 

 

3.   To co-ordinate admission and associated pre-operative assessment clinics, ensuring all key hospital staff are aware of organisational arrangements and that relevant medical records are available in time for the procedure.

 

4.   To ensure that problems highlighted from routine reports are actioned in a timely matter i.e. TCI’s in the past, outpatient outcomes, inpatient and day case booking etc.

 

 

5.   To understand and comply with Private Patient protocols, including arranging additional lists/overruns of existing lists to accommodate these patients and ensuring that appropriate information is shared with finance/Private Patient offices.

 

6.   To author and edit weekly Admissions List and other essential documents to be used by all stakeholders.

 

 

7.   To ensure that information regarding additional resources are passed to patients as required – e.g. information regarding how to book transport for them to arrive at the expected time.

 

8.   To arrange interpretation services for all relevant appointments.

 

  1. Add Endoscopy patients to the waiting list on Patient Administration System (PAS).

 

  1. Book urgent, routine and planned Endoscopy appointments by searching the Solus scheduler to find the appropriate appointment for the patients.

 

  1. Book patients directly from clinic.

 

  1. Answer incoming calls, assisting patients with specific enquiries.

 

  1. Update PAS and Solus systems on a daily basis with any appointment changes.

 

  1. Telephone patients to offer appointment dates and times, in accordance with PTL, Trust standards and NHS targets, using PAS and Solus to record appointments made.

 

  1. Offer appointments to suspect cancer and other urgent patients according to Trust standards and within NHS target times.

 

  1. Answer general telephone enquiries and complaints, forwarding those which cannot be resolved to other departments in the Trust for action.

 

  1. Flag any capacity issues to the Endoscopy Administration Manager in a timely manner.

 

  1. Liaise with Consultants, Nurse Endoscopist and Nurses regarding Endoscopy lists.

 

  1. Cancel and rebook appointments, recording both transactions on PAS and Solus when patients telephone to change their appointments.

 

  1. Send appropriate documentation and bowel preparation to the patients as per the listing letter.
  1. File referrals in an appropriate manner.

 

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trust’s policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.

Person specification

Experience

Essential criteria
  • Extensive administrative experience
  • Familiarity with hospital Patient Administration System (Patient Centre) or other computer system used for making appointments
Desirable criteria
  • Able to present information to both large and small audiences which may be of an informal and formal nature

Education & Qualifications

Essential criteria
  • GCSE / NVQ Level 3 or equivalent training and experience

Knowledge

Essential criteria
  • Knowledge of endoscopy admin procedures, endoscopy computerised software and project management techniques
  • Working knowledge of DH Access/cancer targets Understanding of capacity management and its importance to the Trusts future
Desirable criteria
  • Knowledge of Endoscopy working practices

Skills & Abilities

Essential criteria
  • Ability to prioritise
  • Able to manage difficult situations (staff and patients)
  • Able to work on own initiative
Desirable criteria
  • Experience of delivering training to others
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Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

The vacancy may close early if it attracts a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Muriel Meaney
Job title
Endoscopy Administration Manager
Email address
[email protected]
Telephone number
0161 419 5211

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