Job vacancy: Team Administrator, Greater Manchester Mental Health NHS Foundation Trust, Prestwich

Job summary

Main area: Admin
Grade: Band 3
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 437-16432137

Employer: Greater Manchester Mental Health NHS Foundation Trust
Employer type: NHS
Site: Riverside Centre
Town: Prestwich
Salary: £24,937 - £26,598 per annum
Salary period: Yearly
Closing: 15/03/2026 23:59

Team Administrator

Band 3

Detailed job description and main responsibilities

· Co-ordinate and direct contact for written and telephone enquiries for referrals to AFS on behalf of Referral and Triage Practitioners, using judgement to establish validity and priority of the contact.

· Deal with any patient enquiries, providing information about the referral process, using judgement and always observing patient confidentiality.

Process all referrals received, ensuring updates to clinical information systems align with Trust and service guidelines.

· Monitor shared administration email inboxes and action as appropriate and in a timely manner.

· Liaise with outside agencies, other hospitals, medical services, clients and their relatives using their knowledge and judgement of any given situation ensuring clear information flow.

· As directed, record activity onto the appropriate medium, meeting all required deadlines.

· Track all service users from referral to discharge ensuring all appointment and correspondence are within local and national targets.

· Maintain accurate and up-to-date patient records, including referral information.

· To input good quality data in the EPR to support with driving quality improvement and performance.

Person specification

Experience

Essential criteria

Office Experience

Desirable criteria

Working in NHS experience

Knowledge

Essential criteria

Use of Microsoft Office

Desirable criteria

Knowledge of patient systems

Important Information about working for GMMH:

All positions within the Trust are subject to satisfactory pre-employment checks, for further information on the checks required please visit the NHS Employers website www.nhsemployers.org

The Trust mandates all post holders who require a DBS for their role to subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration throughout your employment with GMMH.

Applicants are encouraged to apply for posts at Greater Manchester Mental Health who have direct experience of mental health, learning disability or drug and alcohol services either as a service user or a carer.

The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment.

We are aspiring to ensure our workforce is representative of the diverse communities that we serve, and we are strongly committed to removing barriers to employment for candidates from under-represented groups, for example BAME, Disabled and LGBT+ communities. If you would like to have an informal chat about the recruitment process for this role or would value some additional support, we’d love to hear from you.

Use of Artificial Intelligence (AI) when writing job applications

A candidate may utilise the help of AI when writing job application. The assessment of an application is made on its entirety and most times AI-generated content does not fully grasp the context and requirements of the job one applies for thus producing inaccurate and misleading information, especially in the supporting statement section of an application that can lack real life examples of one’s achievements, success and challenges.

We have added a disclaimer to our application process advising that the use of AI is monitored. GMMH reserves the right to follow up with a candidate at the interview on specific responses and those examples used in the supporting statement to explore it further.

Sponsorship

We are proud to be an approved sponsor for the Skilled Worker visa. Applications from individuals who require sponsorship will be considered alongside all other applications. Please be aware that not all roles are eligible for sponsorship. You can review the list of eligible roles and salary requirements on the UK Government’s website – click here.

If you are offered a role with us and you require sponsorship, we will check your eligibility in line with the information on the above website. Your offer of employment could be withdrawn if the role is not eligible for sponsorship, and you are not otherwise able to evidence your right to work in the UK.

The Home Office introduces new changes from 22/07/2025 that impact the health and care sector, you may wish to familiarise with it here.

Do you have experience outside the NHS?

We want to attract and retain people with diverse skills and experience, to deliver inclusive healthcare services to our communities.

We will consider relevant experience outside the NHS to calculate your salary on appointment. Please contact our Recruitment Team for more information.

**Please note, this vacancy may be closed at any time if sufficient applications have been received**