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Job summary

Main area
Mental Health
Grade
Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week (Monday-Friday 9am -5pm ( Happy to Discuss flexible working))
Job ref
437-7701744-A
Employer
Greater Manchester Mental Health NHS Foundation Trust
Employer type
NHS
Site
The Riverside Centre
Town
Prestwich
Salary
£24,937 - £26,598 per annum pro rata
Salary period
Yearly
Closing
13/04/2026 23:59

Employer heading

Greater Manchester Mental Health NHS Foundation Trust logo

Team Administrator

Band 3

Job overview

The post holder will be required to provide a confidential secretarial and administrative service to the Clinical Support Team.

 The post holder is also responsible for minuting meetings, diary management, sending out appointment letters and mailshots, dealing with all telephone calls that come into the service and ensuring they get passed on in a timely manner.

 

*** Previous Applicants Need Not Apply***

Main duties of the job

  •  To directly negotiate appointment slots with clinicians in order that service users can take place within stated target times and standards according to the NHS Plan.
  • Typing of all clinical correspondence.
  • Coordinating and directing service user contact via telephone call, email or letter.
  • Ensure an effective and efficient booking service is provided with service user negotiation in accordance with the targets stated in the NHS Plan.
  • Direct making of appointments according to booking and waiting time policies.

Working for our organisation

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 160 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Detailed job description and main responsibilities

Please see attached job description and person specification

Staff benefits

  • Pay Enhancements:

Band

Saturday (midnight to midnight) and any week day after 8pm and before 6am

All time on Sundays and Public Holidays (midnight to midnight)

1

Time plus 47%

Time plus 94%

2

Time plus 41%

Time plus 83%

3

Time plus 35%

Time plus 69%

4 – 9

Time plus 30%

Time plus 60%

 

  • 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
  • Excellent pension
  • Cycle to work scheme
  • Salary sacrifice car scheme
  • Wellbeing programme
  • Blue Light Card Discounts
  • fuelGenie Fuel Cards (for applicable roles)

Person specification

Job Description

Essential criteria
  • 1 year experience in administration
  • Proven experience booking outpatient appointments
  • GCSE maths and English
Desirable criteria
  • Previous experience in a clinical setting
  • Previous experience on electronic systems
  • Knowledge of IT systems

Job description

Essential criteria
  • one years experience in administration
Desirable criteria
  • Previous experience in electronic systems

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardWe are a Living Wage EmployerApprenticeships logoNo smoking policyHSJ Best places to workDefence Employer Recognition Scheme (ERS) - BronzeWe offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.Disability confident employerGM Good Employment Charter

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Sophie Lynch
Job title
Senior Administrator
Email address
[email protected]
Telephone number
0161 271 0694
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