Job overview

A full-time 37.5 hours opportunity has arisen to ensure all reception processes are carried out in a timely and accurate manner to ensure an efficient reception and quality service to all users.

The post holder will be interactive with the General Public, Nursing, Medical staff and other Trust Administrative and Clerical Staff.

Main duties of the job

• Attend, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• You need to have the confidence to speak face to face or over the telephone to deal with the patient’s needs, this can include booking appointments.
• To use and access Patient Centre and be able to attend patients on reception desks.
• Book appointments for patients as and when required.
• Deal with enquires of a sensitive nature.
• Attend Departmental meetings as and when required.
• Access Patient Administration System when required to accurately record and collect patient data, ensuring errors are clearly identified and corrected including patient demographics.
• Coordinate clinic prep and various admin tasks to support running of clinical activity.

Working for our organisation

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester.  Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.