Job overview

Join our Single Point of Access (SPOA) team and help improve access to vital community health services across Manchester and Trafford.

We are looking for proactive and efficient SPOA Administrators to support the delivery of timely, accurate, and compassionate referral and appointment bookings management.

As the first point of contact for referrers and service users, you will play a vital role in ensuring seamless access to community health services.

What We’re Looking For

·         Proven administrative experience in a healthcare or customer service environment

·         Strong communication and interpersonal skills

·         Ability to work independently and make decisions within defined procedures

·         Excellent organisational skills and attention to detail

·         Proficient in using IT systems and managing digital workflows

Why Join Us?

·         Be part of an innovative, supportive, and forward-thinking team

·         Opportunities for development and progression within the Manchester/Trafford LCO

·         Help shape the way local people access community healthcare

Main duties of the job

You will work across neighbourhood and nursing services, AHP-led and specialist services, and urgent care services within Manchester and Trafford. The role includes following established SPOA and Local Care Organisation (LCO) referral pathways, liaising with clinicians, patients, carers, and a wide range of stakeholders, and ensuring all referrals are managed efficiently from receipt to appointment booking.

Working for our organisation

MFT is one of the largest NHS Trust In England with a turnover of  over £3bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.