Job overview

As the SPOA Administration Team Leader, you will lead a team of administrators supporting a busy and essential point of access service. You will ensure effective daily operations, maintain excellent standards of communication, and support service users, their carers, and referrers with professionalism and care.

Apply now to play a crucial role in ensuring the smooth operation and continuous improvement of this essential service.

Main duties of the job

• Lead and support the SPOA administrative team, ensuring adherence to Standard Operating Procedures (SOPs).

• Act as a key contact for staff rotas, staff absences, and overall day-to-day service coverage.

• Supervise and support staff development, including recruitment, induction, training, and appraisal processes.

• Ensure compliance with data protection and confidentiality standards.

• Maintain effective communication across stakeholders including service users, carers, and healthcare professionals.

• Support administrative duties including minute-taking, rota production, and meeting coordination.

• Monitor clinic capacity and appointment availability in coordination with the admin team.

• Oversee procurement of office supplies and maintenance of essential equipment logs.

Working for our organisation

MFT is one of the largest NHS Trust In England with a turnover of  over £3bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.