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Job summary

Main area
Administration
Grade
Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week (9 till 5 Monday to Friday)
Job ref
437-8319236
Employer
Greater Manchester Mental Health NHS Foundation Trust
Employer type
NHS
Site
Meadowbrook Unit
Town
Salford
Salary
£28,392 - £31,157 per annum
Salary period
Yearly
Closing
02/11/2026 23:59

Employer heading

Greater Manchester Mental Health NHS Foundation Trust logo

Senior Administrator

Band 4

Job overview

An opportunity has arisen for a Senior Administrator in the Mental Health Liaison Team.  We are seeking an enthusiastic and experienced administrator who enjoys working as part of a team and can demonstrate a commitment to delivering a high quality administration support in an efficient and timely manner.

A key element of this role is the team performance with regard to targets for the Service and Line Management of Team Administrators.  The successful applicant will have excellent communication skills, IT competency particularly in word, Excel and Outlook and a broad range of administrative experience.  Working as part of a team you must be able to cover for your colleagues in their absence, ensuring the smooth running of the service.

If you enjoy working in a fast paced environment, have a flexible approach and the ability to adapt to changing priorities, this will be an excellent opportunity to develop your skills within a fast moving and dynamic environment.

Please note: This role is not eligible for sponsorship

Main duties of the job

  • Ensuring all systems and processes are adequate and effective in ensuring all service users are received, treated and discharge from service within nationally and locally agreed timeframes.
  • Ensure all service users are greeted into the clinic setting in a patient focused manner ensuring excellent customer service.
  • Ensure systems are in place to ensure all patient that Do Not Attend are appropriately followed up or discharges according to clinical advice.
  • Ensure the implementation of and adherence to relevant Trust policies and procedures.

Working for our organisation

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 120 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Detailed job description and main responsibilities

Please see attached job description and person specification

Staff benefits

  • 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
  • Excellent pension
  • Cycle to work scheme
  • Salary sacrifice car scheme
  • Wellbeing programme
  • Blue Light Card Discounts
  • fuelGenie Fuel Cards (for applicable roles)

Person specification

Education / Qualifications

Essential criteria
  • Level 3 Competency based qualification (NVQ/RSA) or equal demonstrable experience

Other

Essential criteria
  • Ability to travel across the wide footprint of the Trust to attend meetings and events relevant to the role

Experience

Essential criteria
  • Supervising Staff
  • Working effectively with word processing or equivalent, spreadsheets and databases
  • Change management
Desirable criteria
  • A patient administration background
  • Use of clinical EPR systems
  • Use of office equipment

Knowledge

Essential criteria
  • Managing an information system
  • Patient confidentiality
  • Appraisal and Development
  • Importance of working as part of a team
  • Data Protection Act
Desirable criteria
  • Use of the Paris system

Skills and Abilities

Essential criteria
  • Reliability
  • Punctuality
  • Flexibility
  • Time management
  • Resourcefulness

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardWe are a Living Wage EmployerApprenticeships logoNo smoking policyHSJ Best places to workDefence Employer Recognition Scheme (ERS) - BronzeWe offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.Disability confident employerGM Good Employment Charter

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Matthew Driscoll
Job title
Admin and Performance Manager
Email address
[email protected]
Telephone number
07403 576 321
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