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Job summary

Main area
Mental Health
Grade
NHS AfC: Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week (Monday - Friday)
Job ref
437-7424072
Employer
Greater Manchester Mental Health NHS Foundation Trust
Employer type
NHS
Site
Meadowbrook Unit
Town
Salford
Salary
£27,485 - £30,162 per annum
Salary period
Yearly
Closing
21/09/2025 23:59

Employer heading

Greater Manchester Mental Health NHS Foundation Trust logo

Senior Administrator

NHS AfC: Band 4

Job overview

Please note - This role is not eligible for sponsorship unless you meet criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024.

Based within the Home-Based Treatment Team, the post holder will be responsible for the line management of the admin team, in the delivery of admin provision to the service.

The postholder will provide an efficient and effective administrative service with the Home-Based Treatment Team and carry out all administrative tasks in relation to the role, answering telephone calls to and from patients/relatives and various clinical staff and professionals to provide best care.

The postholder will conduct a variety of administrative tasks as directed by the Administration Manager and to provide support and input to any development within the service. They will also be required to complete audio dictation as and when required.

Main duties of the job

· Undertake audio/clerical duties for your consultants, including minute taking as required, clinical letters, reports, discharge correspondence and clinical activity data inputting. 

· Provide first point of contact for written and telephone enquiries on behalf of your consultants, using judgement to establish validity and priority of the contact.

· Liaise on behalf of your consultants with multi-disciplinary team members with regard to requirements for joint outpatient’s work/care programming activity.

· Track all service users from referral to discharge ensuring all appointment and correspondence are within local and national targets.

· Plan and organise appointments in both the clinical diary systems and outlook diary systems and arrange travel / accommodation on behalf of your consultants when required.

· Arrange visits and meetings as required using judgement and experience to act in emergency cases

Working for our organisation

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Detailed job description and main responsibilities

For more details on this position, please refer to the job description and person specification which you will find attached to this advert. 

Person specification

Education/ Qualifications

Essential criteria
  • Relevant level 3 competency based qualification (such as RSA or NVQ)
  • 2 years previous office experience or equal demonstrative experience.

Experience

Essential criteria
  • Use of Microsoft packages
  • Supervision of admin staff
  • Use of office equipment
  • Contact with patients / service users
Desirable criteria
  • Medical terminology
  • Use of dictation package

Knowledge

Essential criteria
  • The Data Protection Act.
  • Patient Confidentiality.
Desirable criteria
  • Use of EPR systems

Skills and abilities

Essential criteria
  • Effective time management skills
  • The ability to prioritise tasks
  • An excellent telephone manner
  • Outstanding communication skills
  • Excellent keyboard skills
  • The ability to navigate IT systems, inc. Excel, Word and PowerPoint
Desirable criteria
  • Patient administration background
  • Advanced keyboard skills

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardWe are a Living Wage EmployerApprenticeships logoNo smoking policyHSJ Best places to workDefence Employer Recognition Scheme (ERS) - BronzeWe offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.Disability confident employerGM Good Employment Charter

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Tanya Hurst
Job title
Admin and Performance Manager
Email address
[email protected]
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