Job overview

Please note - This role is not eligible for sponsorship unless you meet criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024.

You will be responsible for providing clinic/clerical administration and reception support to patients attending Outpatient Clinics; this will include receiving and greeting patients into clinic areas whilst recording the patient’s attendance and clinical outcome on the PARIS system. The Clerical Assistant will be responsible for receiving, processing, scanning and forwarding of referrals: agreeing, amending and issuing appointments; ensuring that all processes are carried out in a timely and accurate manner to ensure an efficient Appointment Booking Service. 

This post holder will provide administrative support for Prescott House and will work in helping the other administrative staff to support the function of the team.

To respect the individuality, values, culture and religious diversity of clients and colleagues

Main duties of the job

You will be responsible for ensuring that all processes are carried out in a timely and accurate manner to ensure an efficient appointment booking service.  Monitor generic team mailbox and distribute or action accordingly.

 To be able to communicate effectively. Deal with telephone enquiries, ensuring messages are recorded and received by the relevant personnel.  Send clinic letter electronically to GP’s Maintain the highest standard of confidentiality with regard to information about clients at all times.

Book Appointments and sending out Appointment letters to service users.  Book rooms using the Shift App and make appointments as directed.  Assist in the maintenance of electric records (PARIS) and routine filing of correspondence and records.  Undertake general office duties such as scanning, email and routine photocopying for the office staff as required. Be responsible for collecting and distributing the post for the offices on a daily basis in the morning and afternoon.  Attend general administrative meetings on a monthly basis and be an integral part of the communication process within the A & C team.  Provide cover for colleagues during times of sickness and annual leave. Undertake any other duties as required by staff, which are commensurate with the grade.  Ability to use word processing packages.  A willingness to develop in their role as required.  Must have the ability to use office equipment such as scanner, photocopier.

Working for our organisation

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 160 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.