Job overview

A  permanent 37.5  hour opportunity for a Screening Officer has become available within the Adult Health & Social Care Contact Team, supporting the various integrated health and social care teams across the City.  This includes adult social care, occupational therapy,  Single Entry Point for Intermediate Care  and District Nursing services.

This opportunity has arisen at an exciting time of development for the team and offers an ideal opportunity to contribute towards and be a part of its evolution.

Main duties of the job

We are the first point of contact for adult health and social care referrals . 

The role of the screening officer  includes:

Screening and processing  referrals (including adult social care, occupational therapy, intermediate care and district nursing) received via e-mail, electronic portal or the telephone

Dealing with telephone queries/enquiries including signposting and providing information as required

Booking clinic appointments/arranging home visits for district nursing services

Providing ad hoc administrative support as required

The successful applicant  will have excellent customer care and communication skills with a clear understanding of customers and their needs.

You will have a keen eye for attention to detail and the experience and ability to use various computerised packages including Microsoft Office applications.

You will need to input accurately and efficiently into various database systems and be able to demonstrate attention to detail when handling sensitive personal data.

You will be required to be an effective team player and be able to work on your own initiative, with excellent organisational skills, prioritising your own workload when necessary.

You must have a flexible approach to work and positively embrace change.

Working for our organisation

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.