Detailed job description and main responsibilities

To take responsibility for the operational management and leadership of the adult 
acute inpatient wards and home treatment teams within the designated borough 
• To provide leadership that ensures local service development and service 
delivery in designated areas of responsibility reflects national policy, priorities and 
best practice
• To act as a source of clinical advice and expertise in relation to the care of adults 
with mental health needs
• Work with the borough Associate Director to agree a performance assessment 
framework and monitoring process for operational services
• To lead and assist in the continuous improvement of services through 
development and change management
AFC 27/02/19 JME-126-19 Acute Service Manager Band 8a
• To contribute to the planning, implementation and monitoring of the borough 
service plans
• To be responsible for ensuring that the services within the designated areas of 
responsibility deliver high quality, safe and supportive care to service users and 
their families
• To be responsible for ensuring that all staff operate within mental health 
legislation
• To be responsible for contributing to care pathways and protocols with referring 
agencies and commissioners to address policy guidance and standards
• To be responsible for the management and control of designated budgets 
ensuring the effective use of finances and staffing resources
• To be responsible for identifying financial pressures, cost improvements and 
effective use of resources within designated area of responsibility
• To ensure that all staff area aware of policies, procedures and protocols and work 
within their framework at all times
• To appropriately manage HR related matters in conjunction with the Ward/Team 
Managers and HR support taking remedial action where necessary in accordance 
with policy
• To manage complex professional/clinical competency and capability issues and 
take responsibility for the implementation of any resultant actions for the 
individual or service
• Work with the borough Quality Governance Lead and Associate Director to 
develop and implement a governance framework within designated services
• To lead on the recruitment, selection, induction and retention of staff within the 
designated area of responsibility 
• Review skill mix and team profiles in line with development models of care and 
the workforce strategic agenda
• To analyse data from Trust IT systems to inform and improve service delivery
• To manage and participate in the bronze / borough on call rota
• To be responsible for effectively escalating key issues as appropriate whilst also 
ensuring effective use of the scare inpatient resources and supporting optimal 
patient flow
Strategic Development
• Integrate health / social care professionals within the defined model with single 
line management in line with mental health structures
• The post holder will provide clinical leadership and direction for all practitioners in 
maintaining clinical and non-clinical standards of care and in implementing quality 
service improvements including ensuring that Care Quality Commission (CQC) 
essential standards are met.
• Represent mental health services for Adult Acute Inpatient and Home Treatment 
Services at key strategic development forums as requested or directed
• Contribute to the development of a range of services for adults with mental health 
problems alongside other professionals and voluntary independent sector 
agencies
AFC 27/02/19 JME-126-19 Acute Service Manager Band 8a
• Develop effective working relationships with other local stakeholders to contribute 
to the development of adult acute services
• Ensure active representation on the borough management team, governance 
groups, expand to other groups
• To develop the strategic development of the bed management bureau to 
optimise the use of the bureau
• The inpatient service manager will ensure all appropriate systems and processes 
are adhered to via the senior bed manager (job title to be confirmed) and will 
support the development of the bed management standard operating procedure 
and ensure adherence to the relevant sections of the bed management protocol.
Clinical
• Ensure compliance with all CPA requirements across the inpatient wards and 
home treatment teams
• To be responsible for ensuring that staff are adequately trained to utilise and 
manage the clinical data recording system (Paris)
• Promote the Mental Health Act Code of Practice and ensure compliance with the 
Mental Health Act requirements
• Review practice regularly and implement any necessary changes in line with 
evidence based practice
• Take responsibility to maintain the standards of the ward environment using 
PLACE, Health & Safety, and infection control standards 
Clinical Governance 
• To be responsible for ensuring that service users and carers are actively involved 
in the most appropriate way with individual care planning and service 
development
• To provide leadership which enables staff within designated area of responsibility 
to exercise judgement within a framework of accountability
• To ensure the development of a performance culture which meets best practice 
and contract standards
• To ensure that operational, service and trust policies and procedures are 
understood, implemented, adhered to and regularly reviewed
• Chair and investigate Post incident reviews, team management reviewed and 
complaints as required. 
• Support borough Quality Governance Lead ensuring that lessons learned and 
actions are implemented following IMR’s and complaint investigations
• To initiate, particulate in, support and contribute to research development and 
audit within designated areas of responsibility
• Provide effective communication within designated services regarding all areas of 
governance
• Identify processes and implement them to generate a learning environment
AFC 27/02/19 JME-126-19 Acute Service Manager Band 8a
Service User and Carer Involvement 
• Promote a learning philosophy that is strongly service user and carer focused
• Ensure that services users receive clear and accurate information on services 
provided and how to access them
• Develop and maintain a strong user focus within the service and promote service 
in recovery in services
• Proactively seek out user views of the service and develop systems to monitor 
service user / carer satisfaction
• Identify ways of involving service users and carers in the recruitment, training, 
and induction of staff, service development and service evaluation
Personal and People Development
• To undertake performance reviews for all direct reports and ensure staff are 
meeting educational and training objectives
• To provide professional supervision and leadership to all direct reports in line with 
their professional codes of conduct
• To monitor and be aware of compliance of service area towards CEST, IPDR and 
attendance at work, taking appropriate action where required to ensure continued 
compliance
• Contribute to the delivery of training
• To take responsibility for own continuing professional development 
• To develop the team to operate a predicted and actual bed availability approach
• To manage the Bronze on call rota for specific boroughs
• To coordinate and manage a peer support group for the Bronze on call rota; 
providing leadership and support to aid learning
This job description is not exhaustive, but is intended to give an overall picture of the 
role. Other duties within the general scope of the post may be required from time to 
time. The duties of the post and job description can be reviewed through the agreed 
process