Job summary
- Main area
- Administrative and Clerical
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (over 7 days ( 8am - 6pm ))
- Job ref
- 362-AC3D2A-03-26-A
- Employer
- Stockport NHS Foundation Trust
- Employer type
- NHS
- Site
- Beckwith House
- Town
- Stockport
- Salary
- £24,937 - £26,598 pro rata per annum
- Salary period
- Yearly
- Closing
- 09/04/2026 23:59
Employer heading
Caseload Coordinator
Band 3
Stockport NHS Foundation Trust
There are lots of good reasons to choose to come and work at Stockport NHS Foundation Trust. A dynamic integrated Trust with integrity and vision. Exactly the same qualities you’ll see in yourself. Stockport NHS Foundation Trust aims to be the organisation of choice for patients and an employer of choice for staff. In order to continually improve all aspects of our patient experience, we rely upon having a highly skilled, motivated, diverse, productive and patient focused workforce.
Stockport Foundation Trust is one of four ‘specialist’ hospital sites in Greater Manchester. Being a ‘specialist’ hospital will enhance our general surgery, anaesthetics, critical care and emergency medicine for the benefit of people in Stockport, High Peak, Cheshire and across Greater Manchester.
In your application for this post, please describe how your experience and skills align with 'Our values-based behaviours' ( see additional documentation) and provide examples.
Greater Manchester Continuous Service Commitment
As well as recognising previous NHS service, Stockport NHS Foundation Trust is a member of the Greater Manchester Continuous Service Commitment. If you are currently employed by Greater Manchester Local Authority, Combined Authority, GMFRS, TfGM as well as other public service organisations, Stockport NHS Foundation Trust will recognise your previous service for sickness and maternity/paternity/adoption entitlement and also for annual leave purposes (providing there has been no break in service). If you currently work for one of the above organisations and successfully apply for a post with Stockport NHS Foundation Trust, please ensure the Recruitment team are aware so that this service is reflected in your contract of employment.
Job overview
- To provide clinical case co-ordination duties for a multidisciplinary integrated team.
- To be an effective member of the Multidisciplinary Team.
- Communicate effectively with staff patients and carers as required.
- To complete all administration duties associated with the role
- To carry out other duties under indirect supervision of a registered professional.
Main duties of the job
Main Duties and Responsibilities:
To work within MDT Discharge to Assess/intermediate Care at Home which delivers community based services to a patients within Stockport . The job includes regular telephone contacts with patients, relatives and colleagues. Demonstrate excellent communications skills with patients, relatives, and colleagues. Maintain patient records, and demonstrate principles of patient confidentiality in accordance with Caldicott guidelines. Team case load updated, ensure records maintained to reflect the current needs of the patient and documented accurately on the team handover. Keep a daily account of bed and capacity availability.
§ Confidentiality – all information relating to patients and staff gained through your employment with this trust is confidential. Disclosure to any unauthorised person is a serious disciplinary offence.
§ Comply Trust policies for personal and patient safety and for prevention of healthcare-associated infection (HCAI); this includes a requirement for rigorous and consistent compliance with Trust policies, procedures and guidelines in relation to all aspects of infection control.
§ Participate in appraisals, mandatory training to remain competencies
§ To work alone using initiative within limitations of the post and to seek help or advise when unsure § Organise and plan own day to day workload or activities in order to meet the demands of the job role.
Working for our organisation
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
Benefits we offer to you:
- Between 27-33 days of annual leave plus bank holidays
- NHS pension scheme membership
- Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
- NHS Staff discounts
- Cycle to work scheme
- Salary finance – for loans, savings, budget planning and tips on managing debt
- Stockport Credit Union– for local financial advice
Detailed job description and main responsibilities
Main Duties and Responsibilities:
To work within the multi-disciplinary Discharge to Assess/intermediate Care at Home which delivers community based services to a patients within the Stockport area,
To undertake tasks which involve the management and maintenance of the teams clinical caseload, including all associated administration tasks.
The job will include using a variety of computer based programmes.
The job will include regular telephone contacts with patients, relatives and colleagues.
To undertake some responsibility for the team rota to ensure a professional staff mix is available to meet the needs generated by the clinical case load.
To be responsible for data collection, based on the outcomes from the clinical caseload.
To participate in and organise team audits when appropriate.
Communications
§ Demonstrate excellent communications skills with patients, relatives, and colleagues.
§ Have an understanding of support services available in the community.
§ Maintain excellent patient records, and demonstrate the principles of patient confidentiality in accordance with Caldicott guidelines.
§ Recognise and respond to challenging behaviour.
§ To maintain close liaison with colleagues and to communicate appropriately with other departments/services as required.
§ Pass messages to colleagues in a concise and timely way.
Responsibility for Patient Care
§ Ensure that the team case load is kept up to date.
§ Ensure that records are maintained to reflect the current needs of the patient and documented accurately on the team handover.
§ To keep a daily account of bed and capacity availability in the team.
§ Ensure patient related is equipment is fit for purpose and available for use be team members.
§ Participate in Health Promotion programmes with patients and carers, encouraging self-awareness and self-help.
§ To assist in the support and education of family/carers.
§ Confidentiality – all information relating to patients and staff gained through your employment with this trust is confidential. Disclosure to any unauthorised person is a serious disciplinary offence.
§ Any other duties as directed by the line manager
§ Comply with Trust policies for personal and patient safety and for prevention of healthcare-associated infection (HCAI); this includes a requirement for rigorous and consistent compliance with Trust policies, procedures and guidelines in relation to all aspects of infection control.
§ Assist patients /service users/carers/relatives during incidental contacts.
Planning and organising
§ Participate in appraisals to identify own training needs and ensure clinical practice competencies are up to date and maintained
§ To work alone using initiative within limitations of the post and to seek help or advise when unsure
§ Attend mandatory training as appropriate
Organise and plan own day to day workload or activities in order to meet the demands of the job role.
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trust’s policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
If successful this vacancy will require a Standard DBS check at a cost of £26.90. This cost will be deducted from your first Trust salary
In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £16
Person specification
Qualifications
Essential criteria
- Maths and English - GCSE Level 3 or above
- Experience / patient customer service
- IT Skills including Excel, Microsoft packages and Word
Desirable criteria
- Care Certificate
- Use of EMIS
Experience
Essential criteria
- Experience in patient / customer facing role
Desirable criteria
- Two years experience in customer service role
Skills
Essential criteria
- Able to communicate in complex situations
- Prioritise workload
- Meet deadlines
- Work in busy environment
Knowledge
Essential criteria
- Understanding of the NHS
Desirable criteria
- Understanding of the NHS Discharge to Assess process
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Vanessa Williams
- Job title
- Assistant Directorate Manager
- Email address
- [email protected]
- Telephone number
- 07841 535092
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