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Job summary

Main area
Emergency Medicine
Grade
Band 2
Contract
Permanent
Hours
  • Part time
  • Flexible working
27 hours per week (9 Hours Shifts (inc Nights & Weekends))
Job ref
362-ADM2EDR-08-26
Employer
Stockport NHS Foundation Trust
Employer type
NHS
Site
Stepping Hill Hospital
Town
Stockport
Salary
£25,272 pro rata per annum
Salary period
Yearly
Closing
24/08/2026 23:59

Employer heading

Stockport NHS Foundation Trust logo

Emergency Department Receptionist

Band 2

Stockport NHS Foundation Trust

There are lots of good reasons to choose to come and work at Stockport NHS Foundation Trust. A dynamic integrated Trust with integrity and vision. Exactly the same qualities you’ll see in yourself. Stockport NHS Foundation Trust aims to be the organisation of choice for patients and an employer of choice for staff. In order to continually improve all aspects of our patient experience, we rely upon having a highly skilled, motivated, diverse, productive and patient focused workforce.

Stockport Foundation Trust is one of four ‘specialist’ hospital sites in Greater Manchester. Being a ‘specialist’ hospital will enhance our general surgery, anaesthetics, critical care and emergency medicine for the benefit of people in Stockport, High Peak, Cheshire and across Greater Manchester.

In your application for this post, please describe how your experience and skills align with 'Our values-based behaviours' ( see additional documentation) and provide examples.

Greater Manchester Continuous Service Commitment

As well as recognising previous NHS service, Stockport NHS Foundation Trust is a member of the Greater Manchester Continuous Service Commitment. If you are currently employed by Greater Manchester Local Authority, Combined Authority, GMFRS, TfGM as well as other public service organisations, Stockport NHS Foundation Trust will recognise your previous service for sickness and maternity/paternity/adoption entitlement and also for annual leave purposes (providing there has been no break in service).  If you currently work for one of the above organisations and successfully apply for a post with Stockport NHS Foundation Trust, please ensure the Recruitment team are aware so that this service is reflected in your contract of employment.

 


 

Job overview

Emergency Department Receptionist

Band 2 - Various hours available

To provide a general reception service to all personnel who access the Emergency Department and Clinical Decisions Unit. This includes contact with the general public as well as a wide range of other health care professionals. The post holder will be required to use a designated computer system to enter patient data, combined with general office and clerical duties. 

Important Notice on Visa Sponsorship Eligibility

Please note that whilst the trust does offer sponsorship this role is unfortunately not eligible for visa sponsorship under the UK Health and Care Worker visa route. This is due to the position not meeting the minimum salary threshold of £25,000 per annum and/or the required skill level set by UK Visas and Immigration.

We appreciate your interest in this opportunity and encourage applications from candidates who already have the right to work in the UK.

Previous applicants need not apply.

Main duties of the job

To answer all telephone queries relating to patient’s attendance and general advice, re-directing to the appropriate source where necessary.
• Effective communication between clinical and non-clinical staff with the trust.
Responsibility for Patient Care
• To alert the triage nurse of any potentially unwell patients you may have booked into the department.

Working for our organisation

We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.

If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.

We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

Benefits we offer to you:

•  Between 27-33 days of annual leave plus bank holidays

•  NHS pension scheme membership

•  Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further

•  NHS Staff discounts

•  Cycle to work scheme

•  Salary finance – for loans, savings, budget planning and tips on managing debt

•  Stockport Credit Union– for local financial advice

Detailed job description and main responsibilities

The job description gives an overview of the main tasks and responsibilities of the role, and the person specifications focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded. 

 The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed. 

Person specification

Education & Qualifications

Essential criteria
  • Good literacy, numeracy and IT skills
  • GCSE’s or equivalent experience

Knowledge

Desirable criteria
  • Understanding of how an Emergency

Experience

Essential criteria
  • Experience of dealing with the public
Desirable criteria
  • Previous experience of NHS environment

Skills & Abilities

Essential criteria
  • Excellent communication skills
  • Ability to work as part of a team
  • Excellent Customer care skills
  • Administrative skills
Desirable criteria
  • Previous use of PAS

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyAge positiveInvestors in People: GoldImproving working livesMindful employer.  Being positive about mental health.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into healthNorth West BAMEDefence Employer Recognition Scheme (ERS) - GoldAccredited Menopause Friendly Employer

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

The vacancy may close early if it attracts a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Jane Fisher
Job title
Reception Team Leader - Emergency Department
Email address
[email protected]
Telephone number
0161 419 4108
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