Job overview

Responsible for taking emergency referral calls from District General Hospitals and coordinating multi-disciplinary conference calls for the NWTS team. The post will support the NWTS critical care team completing administrative duties as and when requested, ensuring data is handled in a timely manner, and effective communication within the NWTS team and external teams/organisations. 

Main duties of the job

 Accurate recording of telephone referrals/messages using knowledge of Microsoft Office, Administration skills and medical terminology. Ensure that all information is forwarded to the relevant retrieval team member within the required timeframe.

To deal with incoming and outgoing mail and email communication.

 To provide a reception service and deal with enquiries by both internal and external agencies.

 To process ordering, storage and distribution of clinical, non-clinical and stationary supplies for the service.

To ensure all Data entry is accurate and up-to-date, producing queries and retrieving data as necessary, including NWTS Database and PICA Net.

To carry out daily tasks as assigned to the Administrators by the Administrator Manager.

To support and assist facilitate in the organisation of any Training events or Conferences organised by the NWTS Service.

 To assist in keeping the NWTS Website accurate and up-to-date.

 To carry out any other tasks as deemed appropriate to the role where required.

 To be responsible for personal Projects as assigned by the Line Manager or Clinical Nurse Manager.

  To assist clinical staff in preparation of Audit documentation and correspondence, using Microsoft Word / Excel / Access, ensuring that all policies and procedures are adhered to.

Take minutes and arrange minutes.

Working for our organisation

MFT is one of the largest NHS Trust In England with a turnover of  over £3bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.