Job summary
- Main area
- Administration and Clerical
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Part time - 21 hours per week (Night Shifts - Wk1 & Wk2 Wk4 Monday & Tuesday & Wk3 Tuesday & Wednesday)
- Job ref
- 349-SMH-7733606-RL4
- Employer
- Manchester University NHS Foundation Trust
- Employer type
- NHS
- Site
- Saint Mary's @ Wythenshawe
- Town
- Wythenshawe
- Salary
- £24,465 Per annum, pro rata
- Salary period
- Yearly
- Closing
- 16/02/2026 23:59
Employer heading
Ward Clerk
NHS AfC: Band 2
Job overview
We are looking for someone to join our Administration team at Manchester Foundation Trust. The post will be based in the Maternity Unit Saint Mary’s @ Wythenshawe Hospital
We work alongside the Consultants, Junior Doctors, Midwives and Community Midwives to ensure patients receive the best care possible and we are looking for someone to bring a positive approach to our working environment.
Successful candidates must have excellent IT skills and experience working in a customer service or healthcare environment as you will be expected to use IT and communication equipment associated with call handling and data input. You should demonstrate high levels of personal commitment to facilitate the delivery of a patient focused service.
You will need to work flexibly and apply a methodical approach to a varying workload. Good interpersonal skills and the ability to work on your own initiative and as part of a team.
Main duties of the job
· The post holder will provide a comprehensive administration service and ensuring our patients and their relatives experience a coordinated and streamlined patient journey.
· This is a very busy role and we are therefore looking for individuals with excellent communication skills, the ability to work well under pressure and the desire and enthusiasm to assist us in providing a first-class service.
· As a valued employee of the Trust, you will be provided with a comprehensive induction, participate in discussing your development needs through your annual appraisal and will agree a personal development plan. You will also be given the opportunity to attend training courses to expand your existing skills.
· Manchester Foundation Trust (MFT) is the leading Trust for teaching, research and specialist services in the North West of England. We provide an extensive range of district general hospital services to the local population of Manchester and tertiary and specialist services to patients from across the North West and beyond.
Working for our organisation
| Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe – a great place to shape your career. With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year. Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike. At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes. Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others. At MFT, your role matters, your impact is real, and you’re part of something bigger from day one. |
Detailed job description and main responsibilities
| To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form. Use of Artificial Intelligence (AI) in your application Here at Manchester University NHS Foundation Trust, we’re proud to be ALL HERE FOR YOU—for our patients, our communities, and each other. As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application—especially personal statements and responses to role-specific questions—is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone. Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application. Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below. |
Person specification
Qualifications
Essential criteria
- A good level of education or relevant experience
Desirable criteria
- NVQ 2 in office administration
Experience
Essential criteria
- Previous receptionist/customer service experience
- Basic office skills
- High volume telephone experience
- Microsoft package (word, excel etc.
- Proven experience of team working
Desirable criteria
- Experience using Patient Information Systems
Skills
Essential criteria
- Strong IT and keyboard skills
- Ability to communicate effectively with a wide range of people, including patients, senior staff and consultants
- Excellent interpersonal and communication skills
- Strong problem-solving skills
- Ability to demonstrate sensitivity, tact and diplomacy
- Ability to respond to individuals who may present as hostile or in distress
- Ability to identify and raise problems appropriately.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Jane Smith
- Job title
- Maternity Administrative Team Leader
- Email address
- [email protected]
- Telephone number
- 01612912964
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