Job summary
- Main area
- Admin & Clerical
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Part time - 25.5 hours per week (Require late shifts on Monday, Tuesday, Thursday and Friday 15:30 - 19:30 and a long day on Wednesdays.)
- Job ref
- 349-WTWA-7645959-RL4
- Employer
- Manchester University NHS Foundation Trust
- Employer type
- NHS
- Site
- Wythenshawe Hospital
- Town
- Wythenshawe, Manchester
- Salary
- £24,465 per annum (pro rata)
- Salary period
- Yearly
- Closing
- 13/01/2026 08:00
Employer heading
Receptionist / Administrative Assistant
NHS AfC: Band 2
Job overview
Ward A4 is a busy General Surgery ward with Medical Outliers. The Admin Assistant will play a vital role in supporting the smooth operation of a busy outpatient service. Responsibilities will include greeting and assisting patients, managing appointment schedules, handling telephone inquiries, and ensuring accurate patient records are maintained. The role requires strong organizational and communication skills, as well as the ability to multitask in a fast-paced environment. The successful candidate will be expected to provide excellent customer service, ensure a positive patient experience, and work closely with clinical and administrative teams to ensure efficient service delivery.
Main duties of the job
The Admin Assistant will be responsible for accurately recording patient details and activities, including appointments, discharges and additions to the waiting list, using the Trust systems in line with the Trust Patient Access Policy and data quality standards. The post holder will provide a telephone service, managing incoming calls, relaying queries and messages, and liaising with other departments and external organizations when necessary. Using the HIVE Electronic Patient Record, the post holder will assist patients with the MyMFT app, supporting appointment scheduling via MyMFT, and monitoring electronic messages from MyMFT patients to the clinical teams.
In addition, the Admin Assistant will handle requests for other services, such as patient transport, interpretation services, porters, and diagnostic tests, ensuring compliance with Trust deadlines. The post holder will participate in clinic preparations and will contribute to general administrative and secretarial duties. The role also involves maintaining work queues, managing appointment cancellations and rebookings, and escalating issues or complaints to the manager or team leader as needed. Other responsibilities include maintaining patient information literature, managing mail, retrieving and storing files, and ensuring stock levels are adequate while adhering to Accessible Information standards.
Working for our organisation
| Manchester University NHS Foundation Trust (MFT) is the largest provider of specialist services, and our Oxford Road Campus in Manchester is the largest health academic campus in Europe, a great place to start or grow your career. With 10 hospitals and a wide range of community services, we care for over 1 million people every year, and our team of over 30,000 people is at the heart of everything we do. You’ll be working alongside colleagues from all backgrounds, supporting people from every walk of life, and learning something new every day. We believe that everyone should feel welcome, respected, and valued at work. You can bring your whole self to MFT, knowing that your unique perspective and experiences are celebrated here. You’ll find that we’re committed to helping you grow - whether you want to develop new skills, progress in your career, or simply make a difference in your community. We offer equal opportunities for everyone, and we’ll support you with training, development, and a caring environment where your health, wellbeing, and safety matter. Most importantly, you’ll be part of a team where working together and supporting each other is everything. You’ll make new friends, build strong relationships, and have a real voice in shaping the future of our Trust. At MFT we’re All Here For You - every step of the way. Join us today. |
Detailed job description and main responsibilities
| To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form. Use of Artificial Intelligence (AI) in your application Here at Manchester University NHS Foundation Trust, we’re proud to be ALL HERE FOR YOU—for our patients, our communities, and each other. As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application—especially personal statements and responses to role-specific questions—is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone. Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application. Diversity Matters MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below. |
Person specification
Education / Qualifications
Essential criteria
- GCSE English and Maths or equivalent experience
Desirable criteria
- NVQ level 2 / RSA 1
Knowledge / Experience
Essential criteria
- Customer service experience
- Knowledge of IT systems
Skills
Essential criteria
- Keyboard skills
- Written communication skills (application form)
- Ability to work as part of a team
- Possess a degree of initiative and basic independent judgement
- Clear verbal communication
Employer certification / accreditation badges
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Dion Calveley
- Job title
- Ward Manager
- Telephone number
- 0161 291 6490
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