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Job summary

Main area
Mental Health
Grade
Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week (MONDAY - FRIDAY - 9AM - 5PM)
Job ref
437-7253677
Employer
Greater Manchester Mental Health NHS Foundation Trust
Employer type
NHS
Site
Ramsgate House
Town
salford
Salary
£24,637.47 per annum pro rata
Salary period
Yearly
Closing
16/07/2025 23:59

Employer heading

Greater Manchester Mental Health NHS Foundation Trust logo

Receptionist

Band 2

Job overview

The Receptionist will be responsible for providing clinic administration and reception support to patients attending Outpatient Clinics; this will include receiving and greeting patients into clinic areas whilst recording the patient’s attendance and clinical outcome on the PARIS system.  The Receptionist will also be responsible for providing an appointment booking service to enable patients to book future appointments when leaving the department.  Providing a confidential, efficient patient-friendly and outside agency contact service.  Integral to the role with be the maintaining of the clinic administration functions on PARIS patient record system.

The post holder will be interactive with the General Public, Nursing, Medical staff and other Trust Administrative and Clerical Staff.

 The post holder will ensure all reception processes are carried out in a timely and accurate manner to ensure an efficient Reception and quality service to all users.

 All agents participate in cover service for other reception areas on a rotational basis and adopt a flexible approach to working.

Main duties of the job

·         Responsible for providing an efficient appointment booking system when the service user is entering or leaving clinic areas.
  • Responsible for clerical processes associated with the non-attendance of outpatients.
  • Responsible for dealing with telephone enquiries from staff, wards, and other departments.
  • Monitor own performance against agreed objectives as identified in the appraisal process.

Please see job description

Working for our organisation

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 6,400 members of staff, who deliver services from more than 160 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users

Detailed job description and main responsibilities

Full details of role and responsibility can be found in the attached job description and person specification

Staff benefits

  • Pay Enhancements – 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
  • 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
  • Excellent pension
  • Cycle to work scheme
  • Salary sacrifice car scheme
  • Wellbeing programme
  • Blue Light Card Discounts

 

Person specification

Education/Qualifications

Essential criteria
  • RSA level 2, NVQ level 2 or the equivalent experience. Educated to GCSE level for English and Math’s.
Desirable criteria
  • Other relevant IT qualifications

Experience

Essential criteria
  • Have experience of working in an office environment
  • Have experience of working in an office environment that ensure confidentiality is maintained at all times
Desirable criteria
  • Have experience of working with members of the public. Including patients/service users
  • Familiar with all office equipment
  • Experience of working in healthcare setting

Skills and Abilities

Essential criteria
  • • Effective time management skills • The ability to prioritise and plan conflicting and complex work demands.
  • • An excellent telephone Manner
  • • Outstanding communication Skills
  • • Advanced keyboard Skills • The ability to navigate IT systems, Inc. Excel, Word, and PowerPoint
  • • A caring and sensitive attitude when communicating with staff and patients. • A mature disposition • Ability to be numerate and provide statistical data accurately
Desirable criteria
  • • Patient administration background • Knowledge of the EPR system

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardWe are a Living Wage EmployerApprenticeships logoNo smoking policyHSJ Best places to workDefence Employer Recognition Scheme (ERS) - BronzeWe offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.Disability confident employer

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Michelle Semple
Job title
Admin Manager
Email address
[email protected]
Telephone number
07772192496
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