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Job summary

Main area
Administrative and Clerical
Grade
Band 2
Contract
Permanent: PAC
Hours
Full time - 37.5 hours per week (Monday to Friday 8am to 6.00pm)
Job ref
287-DSS-158-25
Employer
Liverpool University Hospitals NHS Foundation Trust
Employer type
NHS
Site
Aintree Hospital
Town
Aintree, Livepool
Salary
£24,465 per annum
Salary period
Yearly
Closing
28/10/2025 23:59

Employer heading

Liverpool University Hospitals NHS Foundation Trust logo

Patient Appointment Centre Clerk

Band 2

Job overview

To provide a booking service for all Outpatient referrals, to be able to organise appointments using initiative in sometimes complex situations to ensure patients are seen within the Trust and Government targets.

Office Based.

Main duties of the job

Register Referrals 

Book appointments and cancel and re-schedule appointments

Make outbound telephone calls and take in-bound telephone calls

Train to have an awareness of Medical terminology to enable appointment booking 

Working for our organisation

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond. 

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

Detailed job description and main responsibilities

Experience of dealing with customers

Work on own initiative once trained

Book and re-arrange Outpatient appointments 

Meet daily deadlines

 

Person specification

Other

Essential criteria
  • Self-Motivated
  • Diplomatic
  • Calm and positive
  • Flexible approach to working hours

Skills

Essential criteria
  • Communicate effectively
  • Work on own initiative
  • Organised with logical approach to work
  • Plan and prioritise own workload
  • Able to meet deadlines

Qualifications

Essential criteria
  • NVQ Level 2/ ECDL or equivalent

Experience/Knowledge

Essential criteria
  • Experience of dealing with customers for example, in a Call Centre environment
  • Experience of working in a health related environment Medical terminology

Employer certification / accreditation badges

Fair Employment Charter Status - Aspiring LevelNHS Pastoral Care Quality AwardTrust IDVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleInvestors in PeopleArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Carer confident logo, the employers for carers confident schemeDisability confident committedStep into health

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Adam Swift
Job title
General Service Manager- Outpatients
Email address
[email protected]
Telephone number
0151 529 2182
Additional information

Lisa Morrissey

0151 529 4119

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