Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week
- Job ref
- 158-26-180-SECN
- Employer
- The Clatterbridge Cancer Centre NHS Foundation Trust
- Employer type
- NHS
- Site
- The Clatterbridge Cancer Centre - Wirral
- Town
- Bebington
- Salary
- £25,760 - £27,476 per annum pro rata
- Salary period
- Yearly
- Closing
- 26/08/2026 23:59
Employer heading
Patient Services Officer
NHS AfC: Band 3
In cases where we receive a high volume of applications, we reserve the right to automatically close any vacancies prior to the specified closing date - all vacancies are capped at a sufficient number to progress to shortlisting stage; you are advised to submit your completed application form as early as possible.
We want our recruitment process to be fair, inclusive, and accessible for everyone. If you need support or a reasonable adjustment at any stage of the application or interview process, please contact our Recruitment Team - 0151 5565176 or [email protected]. Adjustments may include alternative formats, extra time for assessments, communication support, accessible interview arrangements, interview questions prior to interview or other changes tailored to your needs.
We operate a Values Based Recruitment (VBR) approach when recruiting new colleagues. VBR helps us to attract and select employees whose personal values and behaviours align with the values of the Trust. For more information on our vision, mission and values please see here - Vision, mission and values :: The Clatterbridge Cancer Centre (clatterbridgecc.nhs.uk)
Sponsorship will only be assigned in line with Trust procedure and UKVI guidelines. For further information on role eligibility, please see here - Skilled Worker visa: Overview - GOV.UK
Job overview
Right to work: We actively promote diversity and inclusion. Please note that this role is unlikely to meet the eligibility requirements for sponsorship under the Skilled Worker visa route. We recommend that you assess your eligibility before applying for this position. Skilled Worker sponsorship will be assigned in line with Trust procedure. Visit https://www.gov.uk/skilled-worker-visa
Part time opportunity for 22.5 hours per week.
An exciting opportunity has arisen in Clatterbridge Cancer Centre for a motivated and proactive individual to become part of a busy and friendly appointment team. The role can often be varied and complex but with a high level of job satisfaction.
The role requires the candidate to be a good team player as the successful candidate will be joining a large administration and clerical group with good peer group support. The role will also offer the candidate opportunities to learn new skills within Network Services Division and variety in their day to day activities.
The post holder will be responsible for ensuring patients are communicated with in a timely manner. Excellent administration skills, with a good knowledge of Microsoft applications and experience of working with patient records and using multiple hospital databases is advantageous.
Main duties of the job
Scheduling of complex OPD and chemotherapy appointments as per protocols
Ensure appropriate administrative actions for clinic outcomes of outpatient and chemotherapy appointments, and to dispose of appointments with the required time limits to support with the achievement of Key Performance Indicators
Communicate with patients regarding appointments and liaising with Clinicians regarding complex cases - via telephone, text service & email and deal with barriers to understanding
Change, amend and cancel appointments at the request of the appropriate teams and patients.
Allow early opportunity to escalate capacity issues in accordance with pathway targets.
Organise interpreters where needed for patient OPD and treatment appointments.
To maintain and improve own skills by undertaking the appropriate training and development opportunities relevant to the post.
Maintain and ensure 100% compliance with all mandatory training using ESR
To participate in all administrative and clerical duties
To maintain confidentiality at all times
To maintain multiple email boxes
To have a knowledge of a range of procedures and appointments across multiple services
Requires multitasking
Using multiple applications
Supporting other teams/areas within the Hub
Reception cover
Please note, this post may involve weekend & Bank Holiday working on a rotational/shift basis
Working for our organisation
The Clatterbridge Cancer Centre NHS Foundation Trust is one of the UK’s leading cancer centres providing highly specialist cancer care to a population of 2.4m people across Cheshire and Merseyside, and the surrounding areas, including North Wales and the Isle of Man.
Our vision is to not only maintain this level of commitment to excellence but to work with our academic and healthcare partners across the region to ensure care, treatment and patient outcomes continuously improve in the future. We are very proud of all our expert and loyal staff and we welcome people who share the collective aim of delivering excellence in everything that we do.
Our values represent who we are and what we believe in. They define how we act to deliver the best possible care for our patients and shape The Clatterbridge Cancer Centre as a great place to work.
We are -
- Kind
- Empowered
- Responsible
- Inclusive
Detailed job description and main responsibilities
Please see attached Job Description and Person Specification for full details about this exciting role on offer at The Clatterbridge Cancer Centre
Person specification
Qualifications
Essential criteria
- GCSE in English and Mathematics Grade C or above
- Vocational Qualification Level 3
- Computer literate
Knowledge & expertise
Essential criteria
- Knowledge of a range of administration systems
Desirable criteria
- Experience in an office environment
Experience
Essential criteria
- Front of house experience in a customer service area.
- Previous office experience
- Scheduling of patients appointments
Desirable criteria
- Experience in an office environment
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sue Pratt
- Job title
- Assistant Services Manager
- Email address
- [email protected]
- Telephone number
- 0151 556 5552
- Additional information
Nicola Day
07387259834
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