Job summary
- Main area
- Administrative & Clerical
- Grade
- Band 3
- Contract
- 12 months (Fixed term)
- Hours
- Full time
- Part time
- Job ref
- 844-7106257
- Employer
- Wirral Community Health and Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Wirral Hospice St John's
- Town
- Bebington
- Salary
- £24,625 - £25,674 pa pro rata
- Salary period
- Yearly
- Closing
- 26/05/2025 23:59
Employer heading
Senior Administrative Officer
Band 3
Job overview
A vacancy has arisen for a Band 3 Senior Administration Officer within the Wirral Community Specialist Palliative Care team.
This opportunity is being offered on 12 month fixed term basis.
This post requires a candidate who is a compassionate and caring individual, who has excellent communication and interpersonal skills. You will have the ability to be adaptable, reliable and approachable with outstanding organisational skills. It is essential that you are capable of working both independently and within a team.
Main duties of the job
An exciting rare opportunity has arisen in the Wirral Community Specialist Palliative Care team at Wirral Community Health and Care NHS Foundation Trust. We are looking for a motivated and enthusiastic individual to join our team within our specialist palliative care service.
The position is for a Senior Admin Officer working as a band 3 for 37.5 hours per week (Monday -Friday 9am – 5pm) on a 12 month fixed term basis.
We are looking for applicants who are confident, with a team focus but also has the ability to be self-directing and work independently. You should possess excellent organisational and time management skills, which are essential, as is the ability to work proactively.
This role is based in a busy specialist palliative care team, it is varied and interesting as no two days are the same. It involves inputting data onto electronic patient records, regular contact with both patients and professionals, alongside providing administrative support to the staff in the service.
If you are conscientious, flexible and motivated and want to work with an award winning team, who are committed to delivering a very high quality service then this could be an opportunity to join and help make a difference.
Working for our organisation
Wirral Community Health and Care NHS Foundation Trust is an innovative and forward-thinking organisation, delivering high quality health and care services to the populations of Wirral, Cheshire East and West, St Helens and Knowsley.
We take great pride in being an open, trusting and compassionate organisation. The Trust is committed to promoting and building a team that enhances inclusion, diversity and equality. We strongly believe that working together with our partners, listening to and engaging with our patients, service users and their families we can make a real difference to the lives of local people within our communities.
We have a CQC rating of Good with areas of Outstanding.
We work closely with our commissioners and partners to deliver the best possible services for the residents of Wirral that require our service input.
Detailed job description and main responsibilities
Act as a first point of contact using your judgement to deal effectively with a wide range of complex and sensitive enquiries using various methods of communication e.g. phone, letter or email.
Have a caring and calm manner and ability to provide reassurance while signposting patients appropriately if needed with the oversight of the clinicians in the team.
For full details about this exciting role, please refer to the job description and person specification.
Person specification
Qualifications & Professional Training
Essential criteria
- NVQ Level 3, AS or A Level, Baccalaureate or equivalent experience
- Demonstrable working knowledge of Microsoft packages including Word, Excel and Outlook
Desirable criteria
- Evidence of continued professional development within last 12 months
Experience & knowledge
Essential criteria
- Previous experience of dealing with the public and taking telephone enquiries
- Experience of maintaining patient waiting lists
- Experience of managing diaries for meetings etc
- Experience of maintaining databases and information systems
Desirable criteria
- Previous supervisory experience
- Previous experience of working in the NHS
Skills & attributes
Essential criteria
- Excellent English oral and written communication skills with people from a wide variety of backgrounds
- Ability to work under pressure to meet tight deadlines
- Ability to produce work of a high standard with attention to detail
- Ability to communicate sensitively with all staff groups, patients and their families
- Good organisational skills
Personal Qualities
Essential criteria
- Proactive
- Patient
- Flexible, Adaptive and Creative
- Professional
- Team player with an awareness of team dynamics
- Ability to use own initiative but understand the need to seek advice when necessary
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Charlotte Botes
- Job title
- Community Specialist Palliative Care Manager
- Email address
- [email protected]
- Telephone number
- 01513280481
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