Job vacancy: Sexual Health Receptionist, Wirral Community Health and Care NHS Foundation Trust, Birkenhead

Job summary

Main area: Sexual Health Receptionist
Grade: Band 2
Contract: Permanent
Hours: Part time - 30 hours per week (Will consider a job share)
Job ref: 844-7396725

Employer: Wirral Community Health and Care NHS Foundation Trust
Employer type: NHS
Site: Gemini Centre
Town: Birkenhead
Salary: £24,465 pa pro rata
Salary period: Yearly
Closing: 02/09/2025 23:59

Sexual Health Receptionist

Band 2

Wirral Community Health & Care NHS Foundation Trust's common purpose:

We will support you and your community to live well.

Our values:

Compassion
Supportive and caring, listening to others.

Open
Communicating openly, honestly and sharing ideas.

Trust
Trusted to deliver, feeling valued and safe.

Wirral Community Health & Care NHS Foundation Trust provides high quality community health and care services which are responsive to the needs of our local population. Services are delivered by our dedicated and innovative multi disciplinary professionals and supported by equally committed staff behind the scenes. We strive to continue developing and improving our services by working with and listening to our populations, partners, commissioners and staff.

WCHC offers you a great opportunity to be a part of a talented, passionate and committed team delivering excellent community based services across Cheshire and Merseyside.

Detailed job description and main responsibilities

Accurately record on the clinical IT system personal information provided by patients attending clinic. Arrive patients with a pre booked appointment, checking their details are correct

Act as primary point of contact for patients and other care professionals in a courteous manner both face to face and on the telephone, liaising effectively with these agencies in pursuance of designated tasks
Ensure professional manner in all dealings with the public
Set up reception area with patient registration forms (make photocopies where necessary), clip boards and pens
Give patients a friendly welcome and enter their details onto patient system
Book appointments in a discreet manner maintaining confidentiality with the with the patient
Liaise with the Clinic Flow Nurse especially when the clinic is very busy
Keep the patients informed of waiting times or delays
Follow the pro forma for dispensing condoms to appropriate patients
Open and date stamp any post that has arrived for the service and send on to the appropriate person
Keep the waiting room and reception areas presentable during clinic
To liaise with Senior Admin Assistant at base to ensure that appropriate support services are obtained including stationery, repairs to equipment etc.
Be aware of and follow any procedures around opening and closing of venue clinic
Ensure all relevant paperwork is sent to the appropriate clinic base after each clinic
Keep up to date with all policies relating to safeguarding, infection control etc. and be aware of where to access them on staff intranet
Report or assist in the investigation, following up of accident/untoward incidents and complaints arising that affect either patients or staff according to policy
Prepare administrative details on lab request forms e.g. filing out relevant blood forms with patient details according to clinic protocol
Liaise with the nursing staff in relation to patient triages and subsequent patient registrations. Regular liaison with clinical staff to optimise clinic flow
Agree workload with other clerical staff prioritising activities
Document any referrals from other agencies for further correspondence i.e. Doctors letters
To text/send letter of negative/positive results to patients, in accordance with the results pathway
To send a text to patients informing them of their appointment details as per appropriate service pathway
Take calls related to texts/letters e.g. appointments/clinical enquiries and refer to member of the nursing team with any queries
Report/highlight any faults with the clinical IT systems to appropriate help desk
Providing and receiving routine information, from the public whose first language may not be English, where there are barriers to understanding e.g. book language line/interpreters for patients as required
Dealing sensitively with issues that are of a high confidential nature maintaining patient confidentiality at all times in line with organisational information governance principles (Caldicott)
To take clear and accurate messages and ensure these are handed to appropriate members of staff
Attend departmental and team meetings as appropriate
Attend regular management supervisions and annual appraisals and participate in self-development using individual review
To undertake photocopying, faxing and operating other office equipment as necessary in accordance with H&S guidelines
Ensure adequate supplies of stationary are available and liaise with secretarial staff to reorder when necessary
Able to signpost to patients Advice and Liaison Service (PALS) if required
To attend Mandatory training when required

Person specification

Qualifications and professional training

Essential criteria

3 GCSEs or equivalent
ECDL or equivalent

Experience and knowledge

Essential criteria

12 months experience of dealing with the public

Desirable criteria

NHS experience
Administration experience

Skills and attributes

Essential criteria

Computer skills
Experience of Microsoft Office
Customer Care skills
Good organisation skills
Good time management
Excellent communication skills and ability to deal with public in a non- judgemental manner

Personal Qualities

Essential criteria

Ability to work well in a team
Prioritising workloads to meet deadlines
Will need to work flexible hours
Willingness to work across all sites
Excellent understanding of confidentiality

Important Information

By applying for this post you are agreeing to Wirral Community Health and Care NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Record system.

For further information explaining how we use your information in line with GDPR please see our ‘Guidance for applicants’ document under the section 'Additional documentation'.

We are a Disability Confident and Mindful Employer. WCHC is committed to recruiting and supporting a diverse workforce and we welcome applications from all sections of the community, regardless of disability, age, sex, race, religion, sexual orientation, maternity/pregnancy, marriage/civil partnership or transgender status. We are committed to having a team that is made up of diverse skills, experiences and abilities. We actively encourage BAME, LGBTQ+ and disabled applicants and value the positive impact that difference has on our teams. We are committed to equality and diversity within our workforce and are keen to support reasonable adjustments to support our new and existing staff.

We are proud to support our Armed Forces Community as a Veteran Aware NHS Trust and are pleased to share that we recently achieved Bronze Award accreditation, in the Defence Employer Recognition Scheme. We support the armed forces as an employer; recognising the experiences and skills ex-military personnel have gained through their service.

Further Information:

Closing Dates: Candidates are advised to apply early. The Trust reserves the right to close a vacancy prior to the closing date if a high number of applications are received.

Reference Information: Please ensure your application is submitted with referees who can verify your employment/ education history over the last three years and include valid business email addresses for them. The Trust will not accept personal references from friends or family.

Salary Expectations: The Trust pays staff in line with national NHS Terms and Conditions. Relevant experience may be considered when salary offers are made. For all part-time positions, salaries are pro-rata.

Restricted Applications: Staff on the Trust's Redeployment Register will be given priority access to vacancies at their substantive band.

Flexible Working: Flexible working is very important to the Trust in both the provision of this to staff and also in staff supporting the provision of our services.

A.I. Tools: Please note, the selection processes at Wirral Community Health & Care NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills.

English Language: In order to comply with Part 7 of the Immigration Act 2016, we are required to ensure that all employees possess "the ability to fulfil all spoken aspects of the role with confidence through the medium of English.” If you have not studied at an English speaking institute, or do not possess an English language qualification, you should provide evidence in your application of how you meet this requirement.

Student Visas: Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:
- applied for a Graduate visa
- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment.

Wirral Community Health & Care NHS Foundation Trust is committed to discharging its statutory duty to safeguard and promote the welfare of children, young people and adults and will support staff to fulfil this duty.

Mindful employer. Being positive about mental health.

We offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.

Stonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name: Linda Neild-Crabb
Job title: Admin Team Leader
Email address: [email protected]
Telephone number: 0151 514 2888

List jobs with Wirral Community Health and Care NHS Foundation Trust in Administrative Services or all sectors

Job summary

Employer heading

Sexual Health Receptionist

Band 2

Job overview

Main duties of the job

Working for our organisation

Detailed job description and main responsibilities

Person specification

Qualifications and professional training

Essential criteria

Experience and knowledge

Essential criteria

Desirable criteria

Skills and attributes

Essential criteria

Personal Qualities

Essential criteria

Important Information

Employer certification / accreditation badges

Applicant requirements

Application numbers

Documents to download

Further details / informal visits contact

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