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Job summary

Main area
ME/Chronic Fatigue Syndrome Diagnostic Clinic and Therapies
Grade
Band 3
Contract
Permanent
Hours
30 hours per week (Part-time 30 hours completed over 4/5 days)
Job ref
287-RMED-165-25
Employer
Liverpool University Hospitals NHS Foundation Trust
Employer type
NHS
Site
Broadgreen Hospital
Town
Broadgreen
Salary
£24,625 - £25,674 per annum, pro rata
Salary period
Yearly
Closing
20/07/2025 23:59

Employer heading

Liverpool University Hospitals NHS Foundation Trust logo

Clerical Officer - Chronic Fatigue Service

Band 3

Job overview

An exciting opportunity has arisen for an experienced administration clerk to work within the Liverpool ME/Chronic Fatigue Syndrome therapy team at Broadgreen Hospital in the Liverpool University Hospitals NHS Foundation Trust.

The job requires an individual who can work, using their own initiative, who will be managing a range of administration duties within the unit.

To provide a full administrative support co-ordinating and monitoring the ME/CFS E-referral worklist for its outpatient clinics. To provide a full range of secretarial procedures to the department.

Data gathering and co-ordinating service audits on request and in a timely manner.

Main duties of the job

Facilitating the ME/CFS e-referral work list.  Checking received referrals from general practitioners, ensuring that all required information has been provided to complete patient referrals.

Providing full secretarial support to the clinical team including keeping diaries and arranging appointments.  Managing e-referral waiting list/prioritising/appointing patients and adjusting clinic times as necessary with minimal direction. Following department protocol and ensuring that notes are ready for clinical review. 

Ability to work to monthly deadlines is essential. 

Supporting service manager liaising with local ICB when needed.

Provide and receive routine information requiring tact and diplomatic skills. Exchange verbal and written information with patients, staff and carers relating to appointment, admissions and meetings.

Maintain good relations with all persons, having regular contact with consultant and their medical teams, including general practitioners, patients and relatives. Provide information and advice to patients and relatives regarding admissions and appointments. 

Receive telephone and personal enquiries on behalf of consultants, other staff, other hospitals, management, suppliers and patients. Exercise independent judgement and initiative based on acquired knowledge when problems arise.  

Working for our organisation

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond. 

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women’s, visit their careers page.

Detailed job description and main responsibilities

Facilitating the ME/CFS e-referral work list on behalf of the department.  Checking received referrals from general practitioners, ensuring that all required information has been provided to complete patient referrals.

Providing full secretarial support to the clinical team including keeping diaries and arranging appointments.  Managing e-referral waiting list/prioritising/appointing patients and adjusting clinic times as necessary with minimal direction. Following department protocol and ensuring that notes are ready for clinical review. 

All tasks completed in a professional manner.

Person specification

Qualifications

Essential criteria
  • NVQ 3 or equivalent in relevant area

Experience

Desirable criteria
  • Previous NHS Experience

Knowledge

Desirable criteria
  • Knowledge of the NHS – iPM, ICE, Choose & Book systems

Skills

Essential criteria
  • IT skills
  • Good communication and organisational skills
  • Previous clerical experience
  • Able to maintain confidentiality
  • Able to work on own initiative and as part of a team

Employer certification / accreditation badges

Fair Employment Charter Status - Aspiring LevelNHS Pastoral Care Quality AwardTrust IDVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleInvestors in PeopleArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Carer confident logo, the employers for carers confident schemeDisability confident committedStep into health

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Jayne Galvin
Job title
ME/Chronic Fatigue Service Manager
Email address
[email protected]
Telephone number
0151 282 6185
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