Job summary
- Main area
- Administrative
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 350-SC8079671
- Employer
- Mersey Care NHS Foundation Trust
- Employer type
- NHS
- Site
- 2 City Approach
- Town
- Eccles
- Salary
- £28,392 - £31,157 Per annum
- Salary period
- Yearly
- Closing
- 05/07/2026 23:59
Employer heading
Administrator
Band 4
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Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.
We take positive action to support disadvantaged groups and also particularly encourage applications from ethnically diverse, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.
Using AI to support your application
Artificial Intelligence (AI) can be a helpful tool when preparing your application, supporting you to organise and structure your application and present your experiences clearly. However, we want to hear about your experiences and achievements. Please ensure everything you submit is truthful, accurate, and reflects your own work and experience. Your authentic story is the best way to help us understand who you are and what you can bring to the role. If content appears to be copied or misrepresented, it may impact the outcome of your application. We encourage you to use AI responsibly as a support tool, not a substitute for your own voice.
For tips and guidance, please refer to our applicant guidance.
Your experiences matter, let them shine.
Applications that appear mostly or fully generated by AI, without clear personal examples linked to the person specification, may be rejected.
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Job overview
The Greater Manchester Specialist Support Team works with autistic individuals and those with a learning disability who are at imminent risk of admission to hospital due to significant risk to self or others and individuals who may be at risk of placement breakdown or contact with the criminal justice system.
An exciting opportunity has arisen for an Administrator to join our team. You will lead the team administration work load, including supervisory responsibility for other administration team members. The role involves planning, prioritisation and allocation of key tasks, supporting the service to ensure safe and effective delivery of care.
Main duties of the job
The Specialist Support Team provides a service to autistic people and people who have a learning disability, their families and carers working in a collaborative approach. The post holder will support the multi-disciplinary team by undertaking administrative tasks associated with the service offer. This will include recording and storage of confidential information, gathering data, developing systems for monitoring and tracking, minute taking, preparing and setting up meetings and liaising with external partners. In addition the post holder will support procurement processes, maintaining office stock and provisions.
The successful candidate will need to demonstrate skills and knowledge in the use of IT systems, Microsoft Word / Excel / Teams.
Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Detailed job description and main responsibilities
Provide an administrative service to the management team and clinicians within the Specialist Support Team. This will involve the receiving and prioritising of incoming work, redirecting where necessary.
Receive a variety of telephone calls on behalf of the Service Manager and Senior Practitioner using initiative, tact and discretion to deal with matters where possible, taking messages and re-directing calls as appropriate. Liaise with staff from external agencies and internal departments.
Ensure the Service Manager and Senior Practitioner have all relevant papers when attending meetings and ensure all paperwork pertaining to these meetings is available and filed for easy retrieval and reference.
Prepare papers and agendas for meetings as required. Attend and transcribe the minutes and distribute accordingly. Set deadlines for typing/checking the minutes and gathering agenda items to ensure timely distribution of paperwork.
Co-ordinate the arrangement of meetings for senior management and team members, both internally and externally.
Provide line management to the band 3 Team Administrator
Person specification
Experience
Essential criteria
- Significant demonstrable experience working at a similar level with proven secretarial /admin skills
- Experience of working with confidential information
- Effective skills in preparing agendas, meeting packs and follow up action trackers and completing administrative tasks post meetings in a timely manner
- Effective verbal communication skills during interactions with both internal colleagues and external agencies.
Skills
Essential criteria
- Demonstrate competence in minuting meetings, including accurately recording discussions, decisions and action items.
- Strong written communication skills with excellent grammar and attention to detail.
- Demonstrate keyboard skills
- Demonstrate exceptional organisational and time management skills
- Audio typing skills
- Skillset in proactively adopting a reliable and professional approach to tasks
- Good interpersonal skills and the ability to relate to people with tact and diplomacy
- Ability to work independently and manage competing priorities
- Ability to work as part of a team
- Ability to produce accurate work
- Ability to make autonomous decisions and seek support and guidance when appropriate
- Demonstrate a flexible approach
- Demonstrate a professional approach
- Evidence of concern for own development
Qualifications
Essential criteria
- Diploma in Level 3 in Business Administration / Foundation Degree in Business Admin or willingness to work towards within specified time frame
Desirable criteria
- ECDL
Knowledge
Essential criteria
- Proficient in using Microsoft Office and internal computer systems.
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Tracey Harrison
- Job title
- Operational Team Manager
- Email address
- [email protected]
- Telephone number
- 0161 383 4460
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