Job summary
- Main area
- Secure Division- Specialist Support Teams
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Other
- Job ref
- 350-CC7304568
- Employer
- Mersey Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Greater Manchester Specialist Support Team
- Town
- Eccles
- Salary
- £24,625 - £25,674 per annum
- Salary period
- Yearly
- Closing
- 29/07/2025 23:59
- Interview date
- 10/08/2025
Employer heading
Community Support Worker
Band 3
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Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.
We take positive action to support disadvantaged groups and also particularly encourage applications from ethnically diverse, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.
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Job overview
Are you looking for an exciting opportunity to work within a well established specialist community learning disability and autism team.
Greater Manchester Specialist support team is looking for a support worker to join the established support worker team working across greater Manchester. Applications from enthusiastic and confident applicants who show a commitment to the wellbeing of service users and to delivering a high quality service are welcome. Ultimately, the work of the team is focused on enhancing the safety, experience and wellbeing of service users in the community.
Greater Manchester Specialist Support Team is a multi-disciplinary team consisting of Nursing, Speech and Language Therapists, Occupational therapists, Social Work, Psychology and Psychiatry. You will be expected to work in all areas of Greater Manchester and to liaise with a number of partner agencies including Health, Social Care and the Criminal Justice agencies to assist the development of proactive and preventative risk mitigation and support.
Main duties of the job
The primary role of the Community Support Worker is to carry out assigned duties, involving direct care and observation of service users under the guidance and indirect supervision of qualified staff.
To report to the qualified staff any observations made whilst providing care to service users / productivity and leisure, providing details of mental state and risk factors.
To work with service users on an individual and group basis as outlined in the care plan and as directed by the appropriate named lead professional
Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Detailed job description and main responsibilities
1.) To coordinate the assessment and delivery of a planned interventions of care with guidance and indirect supervision from a qualified practitioner and to contribute to formal assessment and delivery of an individual plan of care.
2. To actively engage in the implementation of treatment and care plans, and to actively engage service users to maintain and develop social, self-help, occupational and personal skills.
3. To provide assistance with activities of daily living, social, recreational and occupational activities as agreed in the service user care plan.
4. To function as a key worker under the direction of the allocated lead clinician.
5. To report general observations and provide feedback to a qualified practitioner both verbally and in written formats, if required. This should include any concerns arising from the service user physical or mental health.
6. To contribute to effective running of the service by providing and receiving information to/from other departments or services. Ensure this information is provided in the most effective way i.e. telephone, fax or in writing.
7. To use a variety of verbal and non-verbal skills to overcome communication barriers presented by service users due to their mental health needs.
8. To contribute to maintaining a safe environment for service user in the community.
9. To carry out specific duties that contribute to the assessment of service users as requested by a qualified practitioner.
10. To develop and maintain links with other agencies and services, both statutory and voluntary.
11. To support statutory and voluntary sector social care staff in the delivery of appropriate care in accordance with the treatment and care plan, acting as a role model and in a supervisory role.
12. Working hours are 9/5 Monday to Friday with the options of flexible working.
13. To use skills and techniques, to de-escalate situations where service users become physically or verbally aggressive.
14. To work directly with service users in their own homes to complete assessments, to deliver interventions and at times in response to a crisis where additional intensive support is required.
15. To support the delivery of group interventions by facilitating programmes with senior members of staff.
16. To support the development and delivery of training for staff teams and groups under indirect supervision of senior staff.
17. To maintain accurate charts and data collection protocols that contribute to the assessment process.
18. To contribute to the development of risk management plan
Please refer to Job Description and Personal Specification for further information.
Person specification
Experience
Essential criteria
- Experience working in a care setting
- Demonstrate evidence of working in a team
- Experience of working with people who have a learning disabilities and or Autism who offend .
Desirable criteria
- Experience working in a supervisory role
Knowledge
Essential criteria
- Apprenticeship in H & SC Level 3 or equivalent
- Able to communicate effectively.
- Understanding of issues of confidentiality.
- Ability to work as a member of a team
- Ability to demonstrate a non-judgemental attitude.
- Ability to work on own initiative under the supervision of a qualified practitioner.
Desirable criteria
- Good standard of education
- Qualification in craft, domestic skills, leisure or health equivalent to City & Guild Part 1, or 2 year experience working in a health setting.
Values
Essential criteria
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
Skills
Essential criteria
- Able to work within unpredictable circumstances
- Able to take direction and instruction
- Good communication skills -verbal and non-verbal
- Able to work under supervision
- Ability to remain calm in difficult situations and support others
- Ability to meet the day to today needs of the service users including providing practical support with daily living activities
- Work as part of a multidisciplinary team
- To have good observation and report skills
- Ability to supervise
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Louise Bremner
- Job title
- Operational Team Manager
- Email address
- [email protected]
- Telephone number
- 0161 383 4461
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