Job overview

Main duties of the job

Take responsibility for coordinating clinic rooms and supervising the smooth running of outpatient services, ensuring effective communication and continuity of care. Exercise sound clinical judgement and decision-making, particularly when managing patients with complex neurological needs.

Oversee the daily organisation of outpatient clinics, ensuring patients and families are welcomed, informed, and monitored appropriately. Promote a consistently high standard of care, acting as a clinical role model and upholding the NMC Code of Conduct at all times.

Maintain a safe clinical environment by adhering to infection control procedures, safeguarding policies, and risk assessment protocols. Support Trust-wide quality improvement initiatives aimed at enhancing patient safety, experience, and clinical outcomes.

Contribute to clinical audits and service development through evidence-based practice. Play an active role in staff development by mentoring junior colleagues and students, and delivering training where needed.

Assist in the induction and orientation of new staff, fostering a positive and inclusive team culture. Provide clinical leadership by acting as a point of contact for complex queries, supporting colleagues, and managing escalated concerns.

Deputise for the Outpatients Department Manager during their absence, assuming responsibility for both outpatient areas. Ensure service continuity, effective issue escalation, and communication with senior managers and clinical leads.

Working for our organisation

The Walton Centre NHS Foundation Trust is the only NHS trust to hold dual accreditation for the Investors in People. We invest in people and we invest in wellbeing standards and have been awarded Gold status for both. The Walton Centre is a leader in the treatment and care of neurology and neurosurgery, placing the patient and their family at the heart of everything we do. As the only specialist hospital trust in the UK dedicated to providing comprehensive neurology, neurosurgery, spinal and pain management services we are proud to be rated as an Outstanding Trust by the Care Quality Commission (CQC), and champion change throughout the field of neuroscience. Originally formed in 1992, the Trust received Foundation Trust status in 2009.

With around 1,450 staff, The Walton Centre treats more than 127,000 outpatients and 18,000 inpatients each year. We have leading specialists and incredibly dedicated staff delivering excellent clinical outcomes for brain, spinal and neurological care nationally and internationally. Teams across our site in Fazakerley, Liverpool, offer a world-class service in diagnosing and treating injuries and illnesses affecting the brain, spine and peripheral nerves and muscles, and in supporting people suffering from a wide range of long-term neurological conditions.