Job summary
- Main area
- Administrative and Clerical
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 350-CC8024080-A
- Employer
- Mersey Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Knowsley Walk In Centres
- Town
- Knowsley
- Salary
- £25,272 per annum
- Salary period
- Yearly
- Closing
- 20/07/2026 23:59
Employer heading
Receptionist/Administration Assistant
Band 2
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Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.
We take positive action to support disadvantaged groups and also particularly encourage applications from ethnically diverse, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.
Using AI to support your application
Artificial Intelligence (AI) can be a helpful tool when preparing your application, supporting you to organise and structure your application and present your experiences clearly. However, we want to hear about your experiences and achievements. Please ensure everything you submit is truthful, accurate, and reflects your own work and experience. Your authentic story is the best way to help us understand who you are and what you can bring to the role. If content appears to be copied or misrepresented, it may impact the outcome of your application. We encourage you to use AI responsibly as a support tool, not a substitute for your own voice.
For tips and guidance, please refer to our applicant guidance.
Your experiences matter, let them shine.
Applications that appear mostly or fully generated by AI, without clear personal examples linked to the person specification, may be rejected.
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Job overview
We are seeking to recruit a admin assistant / receptionist, to support the the Urgent Care Treatment/Walk In Centre service. The successful applicant will be familiar with office duties and meet Mersey care values. They will use a variety of electronic systems and be confident in the phone receiving and passing on messages in a timely manner.
Main duties of the job
To provide an efficient and effective clerical service to the multi-disciplinary team.
The role will include providing administrative support to the team and will include answering telephone calls into the Service, photocopying, scanning, uploaded referrals and making appointments.
Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Detailed job description and main responsibilities
Please refer to the attached Job Description and Person Specification for a full list of duties and responsibilities
Person specification
Qualifications
Essential criteria
- GCSE or NVQ2 or equivalent experience
Desirable criteria
- Customer Service Qualification
Skills
Essential criteria
- Standard keyboard skills
Knowledge/Experience
Essential criteria
- IT Literate
- Proven experience of word processing, spreadsheet, and email software
- Experience of using patient administrative systems
- Effective communication and interpersonal skills including telephone skills and face to face communication
- Experience of general administration office skills – filing, photocopying, faxing, note taking
- Experience of working to conflicting demands and work effectively within teams
- Ability to work in a confidential and sensitive manner
- Ability to plan, prioritise and schedule own work
- Able to work flexibly in accordance with service needs
- Experience of handling cash/raising invoices relating to patient charges
- Good organisational skills
- Ability to work without supervision
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Linda Carroll
- Job title
- Admin Team Leader
- Email address
- [email protected]
- Telephone number
- 07920245070
- Additional information
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