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Job summary

Main area
Administrative and Clerical
Grade
Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week (Monday to Friday 8.30am to 5pm)
Job ref
287-DSS-76-25
Employer
Liverpool University Hospitals NHS Foundation Trust
Employer type
NHS
Site
Aintree Hospital
Town
Livepool
Salary
£24,465 per annum
Salary period
Yearly
Closing
03/11/2025 23:59

Employer heading

Liverpool University Hospitals NHS Foundation Trust logo

Patient Access Clerk

Band 2

Job overview

An exciting job opportunity has arisen within our Patient Access Clerking/Reception function at Aintree Hospital. We are a hard working, dynamic team that provides Outpatient Administration support throughout the Trust. We hope to recruit organised and enthusiastic administration clerks that are flexible and looking to be a part of a great team.

We have a number of vacancies for full time staff. Our department is primarily open 08:30 - 17:00.

No experience is needed as full training will be provided.

If you are passionate about admin and the NHS, and are looking for a position that builds skills and knowledge with opportunities to progress this could be the job for you.

We are focused on delivering the best possible service for our patients, if you would like to be a part of providing great services to our community then this could be the perfect opportunity for you.

Main duties of the job

Patient Access Services are looking to recruit clerks on a permanent basis for our busy team

Applicants will be well-motivated and flexible individuals who can work on their own initiative. You will be an efficient team player who can work to deadlines in a demanding environment and portray a professional image at all times

You will be expected to provide an effective customer focused service in line with the Trust's 'First Impression' Standards and be able to demonstrate confident communication and interpersonal skills

The range of duties may include routine reception duties, preparation of medical notes for outpatient clinics and the booking of outpatient/inpatient appointments

Keyboard skills are essential

Uniforms will be provided where necessary, however all successful candidates will be required to present a smart and professional image in line with the Trust's Uniform and Dress Code Policy

Working for our organisation

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients. 

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond. 

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West. 

Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women’s, visit their careers page.

Detailed job description and main responsibilities

The post holder has responsibility to undertake the full range of duties commensurate with the role (booking/ reception / patient reminder / general) and shall as necessary be flexible in providing cover for absent colleagues in order to maintain service provision.

The post holder shall follow all the policies and procedures of the organisation.

Please see Job description attached for full details.

Person specification

Qualifications

Essential criteria
  • Educated to GCSE standard with 4 GCSE’s at level A-C (or equivalent)
Desirable criteria
  • ECDL, CLAIT or IBT qualification
  • Registration with and/or working towards records management or legislative qualification e.g. ISEB, DPA, IHRIM, BCS, Records Management Society etc.

Experience

Essential criteria
  • Experience working with the public/patients
  • Clerical experience with the ability to undertake duties including filing, photocopying, scanning, data entry, faxing, email etc.
Desirable criteria
  • Experience working in a hospital or NHS environment
  • Experienced user of a patient administration system (PAS)

Knowledge

Desirable criteria
  • Awareness of legislation, standards and guidelines relating to records and information
  • Knowledge of health records processes or systems

Skills

Essential criteria
  • Accurate keyboard skills
  • Ability to use own initiative
  • Ability to work to deadlines
  • Team player

Employer certification / accreditation badges

Fair Employment Charter Status - Aspiring LevelNHS Pastoral Care Quality AwardTrust IDVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleInvestors in PeopleArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Carer confident logo, the employers for carers confident schemeDisability confident committedStep into health

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Jenny Davis
Job title
Patient Access Supervisors
Email address
[email protected]
Telephone number
0151 529 4595
Additional information

Gillian McBride

0151 529 5179

If you have problems applying, contact

Address
L9 7AL
Telephone
0151 706 4666
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