Communicate complex, sensitive information with a range of internal stakeholders in the NPN, NHS organisations and externally  

Work with peers to negotiate diaries and ensure meetings are organised as agreed  

Communicate professionally and effectively at all times, in a timely manner 

Ensure diplomacy, empathy and confidentiality in relation to children, young people and their families. 

Attend and contribute to team meetings as required  

Maintain communication channels for all groups and boards where appropriate 

Management of team inbox and calendars 

Support to the Network’s clinical leadership team  

Support the production and management of stakeholder lists, action logs, and minute taking where appropriate and follow up agreed actions with relevant stakeholders Producing and maintaining documentation which must be precise, accurate and produced in a timely manner and distributed to all relevant parties  

Providing feedback to stakeholders, undertaking tasks to resolve issues where appropriate and follows up outstanding issues to ensure speedy resolution 

Communication of NMDT requests and outcomes to appropriate stakeholders in a timely and accurate manner 

Supporting with the documentation of submissions, amendments and outputs for the National MDT and ensuring that documentation is kept and updates in an organised and accurate manner. 

Knowledge of all relevant organisational policies and procedures 

Dealing with complex enquiries from range of internal and external stakeholders  

Proposing solutions and investigation into a range of conflicting priorities  

Typing of minutes of meetings, letters and other documents as required  

Work flexibly to ensure the needs of the NPN are met at all times  

Escalation of risks as appropriate to the programme manager and team 

Administration of National Multi-Disciplinary Team database, extracting key information points as required  

Support collection, analysis and management of service evaluation and data  

Co-ordination and facilitation of groups, boards, one off meetings and attendance at external meetings  

Support the development and preparation of agendas, papers, minutes and meeting documentation where appropriate 

Diary and administration support to the Chair and Clinical Director  

Co-ordination of room bookings, event management and travel requests 

Support to the National MDT process by driving forward the submission and output processes. 

Understand and contribute to any reporting processes required  

Supporting with the documentation of submissions, amendments and outputs for the National MDT and ensuring that documentation is kept and updates in an organised and accurate manner. 

Project support to Programme Manager, using range of project management tools such as risk register and project plans 

Prioritisation of own workload 

Proficient with Microsoft Office packages and manipulating data 

Required to sit in a restricted position for prolonged periods whilst inputting data and typing. 

Required to have prolonged use of a VDU screen. 

The post holder may be required to handle and move heavy objects, such as case notes and stationery stores etc. 

The post holder may be required to pull, lift and carry case notes. 

The post holder will require advanced keyboard skills. 

Minimal/incidental patient contact, providing non-clinical advice 

Support the implementation and maintenance of policies and procedures across the National Provider Network 

Development of relevant administrative policies and procedures, ensuring continuous improvement  

Support to HR processes including recruitment, including the processing of personal data 

To be responsible for the general housekeeping of own work area, as well as departmental common areas, reporting any faulty or broken equipment and adhering to the Trust Risk Management Strategy. 

To comply with all Trust and local departmental policies and procedures. 

Undergo all statutory/mandatory training as and when required. 

To take reasonable care for the health and safety of oneself, as well as others. 

Adhere to Trust risk management policies to ensure a safe working environment. 

The post holder is required to comply with the Trust policies on infection prevention and control, bringing any deficiencies to the attention of the Line Manager. 

Administration of end-to-end invoicing process including use of software to raise Purchase Orders 

To ensure all charitable donations received are dealt with in line with Trust policies 

Responsible for ensuring Trust equipment and resources are maintained, reporting any faulty equipment to the Estates Department 

Support to colleagues in relation to HR processes. 

Promote a working culture that improves quality and efficiency within the department. 

To support the management team with the identification of more efficient ways of working within area of responsibility. 

To comply with all Trust and department policies and procedure 

Undertake relevant training required to fulfil duties 

Manages and maintains computer-based filing systems for the network 

Following consultation, co-operate in the introduction of new technology and new working practices, in addition to those already in place as it may apply to the work of the administrative service. 

Undertake regular refresher training in information technology to ensure knowledge and skills are kept up to date. 

Ensure any other patient identifiable information (other than that stored on the Patient Administration System) is stored and used in line with the Trust’s Information Governance Policy.   

When required, create, maintain and update databases specific to the specialty requirements. 

The post holder may be required to undertake audits of their own workload, as well as that of the supporting team, in conjunction with the requirements of the management team, e.g. telephone audit. 

Update and maintain specialty specific databases for audit purposes as and when required.