Job summary
- Main area
- Information Technology & Digital
- Grade
- NHS AfC: Band 7
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (On call 1 in 4 or 1 in 5)
- Job ref
- 411-COR-24-7029881-B
- Employer
- Alder Hey Children's NHS Foundation Trust
- Employer type
- NHS
- Site
- Alder Hey Children's Hospital
- Town
- Liverpool
- Salary
- £46,148 - £52,809 On call payment in line with AFC guidelines
- Salary period
- Yearly
- Closing
- 22/07/2025 23:59
Employer heading
IT Operations Manager
NHS AfC: Band 7
Alder Hey Children’s NHS Foundation Trust is a provider of specialist health care and has a presence in community outreach sites and, in collaboration with other providers, our clinicians help deliver care closer to patients’ homes by holding local clinics at locations from Cumbria to Shropshire, in Wales and the Isle of Man. The Trust also provides inpatient care for children with complex mental health needs at our Sunflower House building newly relocated, and opened on the hospital site.
We currently have more than 4,000 staff working across our community and hospital sites. We’re also a teaching and training hospital providing education and training to around 540 medical and over 500 nursing and allied health professional students each year.
As black and minority ethnic (BME) employees are currently under-represented in this area, we particularly welcome applications from members of our BME communities. All appointments will be made on merit.
You can expect a warm welcome at Alder Hey Children's NHS Foundation Trust, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At Alder Hey we appreciate our staff and reward them with an outstanding benefits package including:
- Great flexible working opportunities
- Lease car scheme and Home Electronics Scheme
- Generous annual leave and pension scheme
- Extensive staff health and well-being programmes
Job overview
Previous applicants need not apply.
Join Our Team as an IT Operations Manager!
Are you ready to take on a pivotal role in our dynamic IT Operations team? As our IT Operations Manager, you’ll be at the heart of ensuring the smooth and efficient running of the Trust’s server and desktop infrastructure.
Your key responsibilities will include:
- Proactive and Reactive Management: Oversee and manage our server and desktop infrastructure, ensuring everything runs seamlessly.
- Problem Management: Collaborate with specialist areas to tackle issues head-on, ensuring SLA targets are consistently met.
- Technical Escalation Point: Act as the go-to expert for resolving technical incidents involving servers, networks, telephony, and desktops.
- Senior IT Support: Provide top-tier IT support and break-fix services to the Trust and our valued stakeholder organisations.
If you’re passionate about IT and thrive in a fast-paced environment, we want to hear from you!
Main duties of the job
As IT Operations Manager you'll oversee the Technical Services Team, ensuring secure and consistent delivery of server, network, and telephony services. They will manage both proactive and reactive aspects of the server and desktop infrastructure, support problem management, and act as the escalation point for technical incidents. The role includes providing senior IT support, working weekends and unsociable hours when necessary, and participating in the on-call rota.
Working for our organisation
As one of Europe’s biggest and busiest children’s hospitals, at Alder Hey Children's NHS Foundation Trust, we treat everything from common illnesses to highly complex and specialist conditions. In addition to our main hospital site, we offer paediatric services at a number of community sites and hold local clinics across Merseyside, Cumbria, Shropshire, Wales and the Isle of Man. We also provide specialist inpatient care for children with complex mental health needs in our recently relocated and newly opened state of the art facility.
Alder Hey has a thriving research portfolio and leads research into children’s medicines, infection, inflammation and oncology. We are becoming recognised as one of the world’s leaders in children’s healthcare and research. We contribute to public health, lead cutting-edge research and teach the next generation of children’s specialists. Alongside this is our Innovation Hub, a dedicated space where clinicians and industries can come together to create new products and technologies.
We know that a children’s hospital is different and that our job is more than just treating an illness. To us, every child is an individual. As well as giving them the very best care, we set out to make them feel happy, safe and confident as they play, learn and grow. At Alder Hey we are here to look after a child and their family and that includes mums, dads, brothers and sisters.
Detailed job description and main responsibilities
As the IT Operations Manager you will have responsibility for server and storage infrastructure, network voice and data services and collaborate with other teams and partner organisations both clinical and administrative working the Trusts.
You will be the lead in project delivery and implementation support of key infrastructure in areas and will be responsible for delivering business as usual technical support services for several key areas 24/7
You'll also fill a supervisory level role in overseeing the day-to-day operations and activities of the technical services department managing a team of technical service engineers and procurement services. They establish and enforce team policies, procedures, and client relations standards.
Your strong technical expertise enables you to effectively identify and mitigate technological risks and deficiencies, analyse cyber and information security threats, and recommend improvements. Additionally, you have experience supporting proof of concept activities for new digital solutions.
As an excellent communicator, you’ll be comfortable liaising with customers and translating technical requirements for staff at all levels. You’ll bridge the gap between technical concepts and user needs, while effectively communicating technical solutions to stakeholders and developers. You'll also have excellent organisational skills, being able to analyse complex service provision issues and make complex resource allocation decisions.
The role will also require you to support the wider management team in managing contracts with third-party suppliers to ensure value for money and responsiveness. You'll assist with financial planning and budgeting, manage project budgets, and highlighting cost pressures.
Finally, as a strong leader, you'll be committed to both your personal professional development whilst providing guidance, mentorship and career development and training opportunities for team members.
Person specification
Education
Essential criteria
- Post graduate Diploma in relevant subject or equivalent experience.
- Technical/ Cyber qualification or equivalent experience
- ITIL Foundation
Desirable criteria
- Formal project management qualification
- ITIL Advanced Qualification
Experience
Essential criteria
- Significant management experience
- Sound knowledge of operational IT Service Delivery including operational management experience
- Experience of setting up and implementing internal processes and procedures
- Experience of working within the NHS or healthcare setting
Desirable criteria
- Experience within a customer services environment
- Experience in dealing with security related products and/or incidents.
Knowledge
Essential criteria
- Significant knowledge of IT systems and procedures acquired through a combination of specialist training and relevant study to degree or equivalent level
- Management of Virtual Server hypervisor technology,M365, Azure and remote access technologies
- In depth knowledge of Microsoft 365
- An understanding of the requirements of the NHS customer organisations and the appropriateness of emerging technologies and techniques to these organisations
Desirable criteria
- Knowledge of the national Data Security and Protection Toolkit.
- Understanding of the NHS Cyber Alert process and NHS Digital good practice Guidelines
Skills
Essential criteria
- Excellent team leadership/ management skills.
- Ability to influence and persuade
- Excellent written and verbal communicator with ability to express views and ideas that may be highly complex and describing technical solutions to customers in clear and non technical language.
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Paul Ingham
- Job title
- Head of IT Operations
- Email address
- [email protected]
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